Croatian/English-Speaking Travel Agent

Our client, a global leader in customer experience solutions, is partnering with one of the world's largest online travel platforms. We are looking for a Croatian/English-Speaking Travel Agent to join their team in Athens, either on-site or remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.
Key Responsibilities

- Handle incoming customer and partner queries via phone, email, and chat in both Croatian/Bosnian/Serbian and English

- Assist with reservations, cancellations, modifications, and general travel-related issues

- Provide guidance on platform tools, policies, and procedures

- Log all interactions in the CRM system, ensuring accuracy and follow-up

- Identify issues, resolve them quickly, and escalate when necessary

- Maintain professionalism and empathy, particularly in stressful situations

- Consistently meet service quality and customer satisfaction goals

Requirements

- Fluency in Croatian/Bosnian/Serbian and English (verbal and written)

- Strong computer and multitasking skills

- Excellent problem-solving and communication abilities

Will be considered a great asset if you have:
- Previous customer service, travel, or hospitality experience

Benefits

- Competitive Salary

-
1200€ Sign-on Bonus

-
50€ Meal Voucher

- Monthly Performance Bonus

- Private Life and Health Insurance

-
25 days of Annual Leave

-
Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation

Originally posted on Himalayas