Czech/Slovak-Speaking Travel Customer Service Representative

Our client, a global leader in customer experience solutions, is partnering with one of the world's largest online travel platforms. We are looking for a Czech/Slovak Travel Agent to join their team in Athens, either on-site or remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.
Key Responsibilities

- Handle incoming customer and partner queries via phone, email, and chat in both Czech/Slovak and English

- Assist with reservations, cancellations, modifications, and general travel-related issues

- Provide guidance on platform tools, policies, and procedures

- Log all interactions in the CRM system, ensuring accuracy and follow-up

- Identify issues, resolve them quickly, and escalate when necessary

- Maintain professionalism and empathy, particularly in stressful situations

- Consistently meet service quality and customer satisfaction goals

Requirements

- Fluency in Czech/Slovak and English (verbal and written)

- Strong computer and multitasking skills

- Excellent problem-solving and communication abilities

Will be considered a great asset if you have:
- Previous customer service, travel, or hospitality experience

Benefits

- Competitive Salary

- Monthly Bonuses

- Meal Vouchers

- Health care benefits and numerous other discounts

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Continuous Training and access to Educational Platforms

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Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation

Originally posted on Himalayas