Italian Customer Support Representative - Remote in Greece

Looking for a role where your love for the Italian language and helping others plays a major factor? We are hiring on behalf of our client for the role of Italian Customer Support Representative - Remote/On-site in Greece! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service.
Responsibilities

- Manage incoming chat, mail or phone calls.

- Identify and assess customers’ needs to achieve satisfaction.

- Build relations of trust through open and interactive communication.

- Provide accurate, valid, and complete information by using the methods/tools.

- Keep records of customer interaction, process customer accounts and file documents.

- Follow communication procedures, guidelines, and policies.

Requirements

- Fluency in Italian (C1 - C2)

- Very good command of English (B2 – C1)

- Good MS Office skills.

- Strong phone contact handling skills and active listening

- Excellent communication and presentation skills.

- Customer orientation and ability to adapt/respond to different types of characters.

- Ability to multi-task, prioritize, and manage time effectively..

Benefits

- Competitive Salary

- Monthly Bonuses

- Meal Vouchers

- Health care benefits and numerous other discounts

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Continuous Training and access to Educational Platforms

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Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation

Originally posted on Himalayas