Cloud Support Engineer

This is a remote position.

SHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday
- With possibility of covering UK and US shift as required

- Public Holidays may also be on-call, as required

As a Cloud Support Engineer ​, you’ll provide hands-on technical support in a healthcare environment, working closely with experienced engineers to build skills across cloud platforms, networking, and enterprise IT support. This is a remote role with rotating shifts to support UK and Australian operations, including scheduled weekends and public holidays.
Key Responsibilities
- Provide first and second-level IT support via phone, email, and remote tools

- Troubleshoot and resolve technical issues, escalating complex cases when required

- Monitor and support cloud infrastructure, backups, and system performance

- Assist with basic network configurations (VPNs, VLANs, routing)

- Support telephony systems and IT equipment deployments

- Perform system updates, patching, and basic security monitoring

- Maintain clear documentation and contribute to process improvements

- Work alongside senior engineers on projects and ongoing learning initiatives

Requirements

- 1–3 years’ experience in an MSP or IT support environment is strictly required

- Relevant IT qualification or hands-on support experience

- Basic knowledge of networking (TCP/IP, DNS, DHCP) and Windows environments

- Strong communication and customer service skills

- Eagerness to learn, problem-solve, and work in a fast-paced environment

- Ability to work independently and as part of a team

- Flexible availability for rotating shifts, weekends, and public holidays

Core Skills
- First and second-level technical support experience

- Problem-solving and analytical thinking

- Time management and organisational skills

- Basic cloud platform exposure (monitoring, backups, infrastructure support)

- Familiarity with remote support tools

- Documentation and process-following skills

- Team collaboration and adaptability in a fast-paced environment

Nice to Have (Not Non-Negotiable)
- Knowledge of VLANs, VPNs, routing, and firewalls

- Experience with virtualization (VMware, Hyper-V)

- Exposure to Linux environments

- Relevant IT certifications (CompTIA, Microsoft, Cisco)

​Work Environment & Expectations While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment. ✅ This role requires: • Discipline and commitment to set working hours (strict shift times, not flexible) • Use of time tracking software during work hours • Active participation in team and client calls with your camera ON • Consistent availability and responsiveness throughout your shift • Treating this as a long-term, full-time job—not a side gig or freelance task ⏱ Payroll is processed bi-monthly. We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.
Benefits

1. Monthly Salary: Php45,000 2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month 3. You will be paid extra for overtime and Philippine public holidays 4. Probation: 6 months and after Probation
- 10 days annual leave credits

- 5 days of sick leave

5. HMO offered after 6-month probation 6. Eligible for 13th Month Pay after 30 days 7. Annual Salary Review 8. Laptop provided after 30 days 9. Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday
- With possibility of covering UK and US shifts as required

-
​ Public Holidays may also be on-call, as required

Originally posted on Himalayas