Appointment Setter | Healthcare Virtual Assistant

Description
About the Role:

Snapscale is looking for an experienced Healthcare Virtual Assistant (HVA) with appointment setting experience to join our team as a skilled US Clinic Coordinator in a remote setup . This role plays a key part in ensuring a seamless patient experience through accurate scheduling, communication, and healthcare coordination. If you have strong communication skills, attention to detail, and a passion for healthcare, we’d love to hear from you!
Key Responsibilities:

- Verify patient benefits and insurance coverage

- Reactivate past patients and maintain engagement

- Answer inbound calls and assist with inquiries

- Follow up on appointment confirmations and reminders

- Make outbound calls to leads and potential patients

- Schedule and reschedule patient appointments efficiently

- Process refills and follow clinic policies

- Manage electronic medical records (EMR)

- Audit labs and follow up on missing results

- Monitor and oversee virtual clinic kiosk workflows

Perks:

- Health Maintenance Organization (HMO)

- Competitive pay

- Government-mandated benefits

- 13th month pay

- Night differential pay

- Internet allowance

- Perfect attendance bonus

- Yearly salary increase

- Opportunities for career growth and development

Requirements

- Experience in appointment setting (scheduling, rescheduling, confirming appointments, and patient follow-ups) is required

- Must have experience working with US-based clinics and/or healthcare environments

- Experience in EMR, insurance verification, patient coordination, and inbound call handling

- Experience in processing refills, auditing labs, and following up on lab results

- Medical billing and coding experience is a plus

- Strong written and verbal English communication skills

- Highly organized, detail-oriented, and self-motivated

- Must have stable internet connection and a dedicated quiet workspace for remote work

Originally posted on Himalayas