Accountability and Safeguarding Coordinator - 2025821

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief , and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
POSITION SUMMARY:

World Relief seeks an Accountability and Safeguarding Coordinator to provide project management, case management coordination, administrative and operational support to strengthen World Relief 's Accountability and Safeguarding systems across International Programs (IP).
The Coordinator supports the implementation, monitoring, reporting, capacity strengthening, investigations administration, and continuous improvement of accountability and safeguarding systems across International Programs.
The position works closely with country offices, regional teams, partners, and Home Office staff, including the Accountability & Safeguarding Director and Technical Advisor, to strengthen Complaint and Feedback Mechanisms (CFMs) implementation, safeguarding and PSEAH compliance, and misconduct reporting and response processes, while promoting organizational learning.
ROLE & RESPONSIBILITIES:

1. International Accountability & Safeguarding Support

- Support country offices in implementing and strengthening Complaint and Feedback Mechanisms (CFMs), including monitoring functionality, accessibility, usage, complaint handling processes, and follow-up on identified gaps or action items.

- Support implementation and monitoring of safeguarding, PSEAH, and child protection policies, procedures, compliance checklists, and action plans in collaboration with country office focal points.

- Contribute to capacity strengthening efforts through the development, maintenance, coordination, and delivery of trainings, Communities of Practice, onboarding activities, and training compliance tracking

- Assist in maintaining and updating tools, templates, and guidance materials for CFM and safeguarding systems.

- Provide coordination support for partner compliance efforts related to safeguarding, CFM, and PSEAH.

- Support safeguarding and misconduct investigations, including supporting case tracking, documentation management, interviews, investigation logistics, action-item monitoring, and maintenance of confidential case records.

2. A&S Operations, Administration & Project Management

a. Systems & Reporting (FaceUp & Data)

- Support administration of FaceUp and related accountability systems, including user access management, system maintenance, shared inbox monitoring, data imports, and basic troubleshooting.

- Generate and maintain reports, dashboards, and data analyses related to complaints, trends, case management, and compliance.

- Support data tracking, docu