Wholesale Operations Assistant - Freelance, Remote

About the Client
Our client is a growing consumer goods brand that sells through both wholesale and e-commerce channels, working with retail buyers as well as direct consumers. The business operates across multiple B2B and B2C platforms as it continues to scale. As operations grow more complex, the Director of Operations needs a specialized administrative assistant who already understands the wholesale side of the business and can plug in immediately across their existing systems.

Why does this role exist?

This role exists because the business runs on a growing number of interconnected platforms — wholesale ordering, invoicing, and e-commerce — and the current team needs dedicated support to keep orders, invoices, and client records moving accurately and on time. The client is specifically looking for someone with real wholesale industry experience (selling to retailers, not general e-commerce customer service) who can start contributing from day one without extensive ramp-up. This is an operational support role built for someone who can work independently, think critically, and manage multiple moving pieces at once.

The Impact you’ll make

Order Processing Management

- Monitor and process orders across wholesale and retail platforms (Shopify, Faire, Market Time)

- Ensure orders are progressing correctly and flag issues before they become problems

Invoicing

- Generate and manage invoices for clients and vendors using QuickBooks

- Keep invoicing accurate and up to date across accounts

Stock Fulfillment Coordination

- Check stock availability and coordinate with the warehouse to ensure smooth order fulfillment

- Track fulfillment status and follow up on delays or discrepancies

CRM Management Client Follow-Up

- Keep the CRM current and organized

- Track client interactions and follow up proactively as needed

Skills, Knowledge and Expertise

Required:

- Demonstrated understanding of the wholesale business model — selling to retailers/importing merchandise for stores — distinct from general e-commerce or customer service experience

- Hands-on invoicing experience, generating invoices for clients and vendors

- Experience with order processing workflows

- Working knowledge of QuickBooks

- Prior experience in an administrative or operational support role

Your superpowers are...

- Technical skills:

- Comfortable working across multiple platforms at once (Shopify, Faire, Market Time, QuickBooks, Microsoft 365/Teams)

- Confident generating and managing invoices in QuickBooks

- Strong grasp of order processing and fulfillment coordination

- Organized CRM management and client follow-up

- Soft skills:

- Proactive and independent — comfortable making decisions without step-by-step direction

- Strong critical thinking and problem-solving skills

- Excellent organizational skills and ability to multitask across platforms

- Clear, professional English communication

- Able to start contributing quickly with minimal training

WFH Set-Up:

- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.

- Internet speed of at least 40MBPS

- Headset with an extended mic that has noise cancellation and a webcam

- Back-up computer and internet connection

- Quiet, dedicated workspace at home

You should apply if...

- You already understand how wholesale operations work — you know the difference between selling to retailers and running e-commerce

- You're the type of person who spots a problem and solves it, rather than waiting to be told

- You're comfortable juggling multiple platforms and systems without losing track of details

- You take ownership of your work and don't need heavy oversight to stay on track

- You want to walk into a role and start adding value right away, not spend weeks ramping up

What to expect... Work Setup:

- Remote position

- Must have a reliable internet connection and a quiet workspace

- Required to provide own computer w