Warranty Administrator

Salary: R23 000 – R25 000 per month

Remote Recruitment is hiring a Warranty Administrator for a UK-based employer, fully remote from South Africa.
Role overview

You'll process warranty claims end to end for a UK business — checking entitlement, submitting to the manufacturer, chasing decisions and keeping customers informed while the claim moves.

Claims move through several hands before they are paid, and the difference between a two-week and a two-month resolution is usually whoever is chasing it. That will be you.

You will work UK business hours from home, as part of a South African team placed directly with established UK employers.
Key responsibilities

- Register and validate incoming warranty claims against policy terms

- Submit claims through manufacturer portals and track outcomes

- Chase outstanding decisions and escalate stalled cases

- Keep customers updated at each stage of the claim

- Reconcile approved claims against credits received

- Maintain accurate claim records and supporting documentation

What you'll need

- Experience with claims, warranty or high-volume case administration

- Comfortable working across supplier or manufacturer portals

- Strong attention to detail when checking entitlement and dates

- Clear, patient written English for customer updates

- Able to hold a caseload without losing track of open items

Nice to have

- Automotive, appliance or equipment sector exposure

- Experience reconciling credits or supplier invoices

- Familiarity with a ticketing system such as Zendesk

What's on offer

- 100% remote, working from anywhere in South Africa

- UK business hours, 09:00–17:00 UK time (11:00–19:00 SAST)

- Direct exposure to an established UK business

- Long-term, stable placement with room to grow

Remote Recruitment places South African professionals with UK businesses for long-term, fully remote roles.

Originally posted on Himalayas