Virtual Medical Receptionist

Virtual Medical Receptionist

Remote | Neurology Facility | 40 Hours/Week | $5-$6/hour
Overview

We are seeking a detail-oriented, proactive, and highly organized Virtual Medical Receptionist to support our busy US-based Neurology clinic. This role requires excellent communication skills, strong multitasking abilities, and experience working in a fast-paced healthcare environment.

The ideal candidate can effectively manage competing priorities, provide exceptional patient support, and maintain accuracy while handling a high volume of calls, referrals, and administrative tasks.
Key Responsibilities
Appointment Scheduling

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Coordinate and schedule patient appointments accurately and efficiently.

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Manage appointment confirmations, reschedules, and cancellations.

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Maintain provider schedules and optimize appointment availability.

Prior Authorization (Medication)

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Process medication prior authorization requests.

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Communicate with insurance companies, pharmacies, providers, and patients regarding authorization status.

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Follow up on outstanding requests to ensure timely patient care.

Insurance Verification

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Verify patient insurance eligibility, coverage, and benefits prior to appointments.

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Document insurance information accurately within the EMR system.

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Identify and communicate any coverage limitations or issues.

Referral Handling

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Receive, process, and track incoming and outgoing patient referrals.

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Coordinate with referring providers, specialists, and insurance companies as needed.

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Ensure referral documentation is complete, accurate, and properly attached to patient records.

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Follow up on pending referrals to help facilitate continuity of care.

Patient Communication

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Answer inbound calls professionally and courteously.

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Respond to patient inquiries, appointment requests, and administrative concerns.

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Maintain excellent customer service while supporting a high call volume clinic environment.

Required Skills

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Excellent verbal and written communication skills.

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Strong organizational and time-management abilities.

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Ability to prioritize tasks effectively in a fast-paced environment.

- Strong attention to detail and accuracy.

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Ability to work independently while maintaining professionalism and accountability.

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Comfortable handling high call volumes and multiple administrative responsibilities simultaneously.

Qualifications

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Minimum of 1 year of experience as a Virtual Medical Assistant supporting a US-based clinic.

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Experience with appointment scheduling, insurance verification, and patient communication.

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Familiarity with healthcare workflows, medical terminology, and EMR systems.

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Experience managing referrals and coordinating patient care is preferred.

Preferred (Nice to Have)

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Experience using eClinicalWorks (eCW) .

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Previous experience supporting a Neurology practice .

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Experience working in a busy clinic environment with high patient and call volumes .

This position is ideal for a Virtual Medical Assistant who thrives in a fast-paced healthcare setting, can confidently manage a high volume of patient interactions, and is committed to providing outstanding support to both patients and providers.

Originally posted on Himalayas