V104 - Client Experience Specialist

JD V104 - Client Experience Specialist
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Job Duck is a premier staffing agency focused on helping individuals find remote jobs with U.S.-based companies, emphasizing work-life balance and diversity.
Job Duck
Employee count: 201-500

Salary: $1,142 – $1,220 per month
United States only

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For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:

At Job Duck , we are looking for a proactive and compassionate Client Experience Specialist who thrives on helping people and creating positive first impressions. In this role, you will serve as a key point of contact for potential clients, managing inquiries, qualifying leads, and ensuring every interaction is handled with professionalism and care. You will play an important role in maintaining organized client information, following up with prospects, and supporting the firm's growth through effective lead management. The ideal candidate is customer focused, resilient, tech savvy, and enjoys building relationships while working in a fast paced environment.

• Monthly Compensation Range: From 1,142 to 1,220 USD
Responsibilities include, but are not limited to:
- Track and update lead activity to support reporting and business development efforts

- Coordinate appointments and scheduling through Calendly

- Support client intake processes from initial contact through qualification

- Maintain accurate lead records and ensure all data is current

- Manage and update client information within Lawmatics and Clio

- Handle initial client inquiries professionally and empathetically

- Qualify incoming leads and determine eligibility based on established criteria

- Monitor and manage potential client leads received through call answering services

- Maintain a high level of professionalism and customer service in all interactions

- Assist with social media inquiries and incoming prospect communications

- Utilize Google Workspace to manage daily communications and documentation

- Monitor and respond to incoming communications from prospective clients

- Follow up with prospective clients to maintain engagement and improve conversion rates

Requirements:

• 1 year of experience working as an Intake Specialist

• Experience working with CRM systems and lead management platforms

• Experience handling customer inquiries and providing excellent customer service

• Ability to manage multiple prospects and follow up consistently

• Comfortable working with social media platforms and online communications
• Strong customer service experience

• Excellent verbal and written communication in both English and Spanish

• Lead qualification and intake management experience
• Proficiency with Google Workspace
• CRM management skills

• Strong organizational and time management abilities
• Attention to detail
• Empathetic and client focused approach
• Resilient and adaptable mindset
• Professional and courteous demeanor
• Social media proficiency
• Ability to work independently

• Strong follow through and accountability

• Location and timezone: Remote, Eastern Standard Time (EST)

• Working Hours: Monday to Friday from

• Expected call volume: Moderate to high
• Software and Tools Required:
- CRM: Clio, Lawmatics
- VOIP: Dialpad

- Email/Calendar: Google Workspace, Calendly
Work Shift:
8:00 AM - 5:00 PM [EST][EDT] (United States of America) Languages:
English, Spanish
Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

Apply now
Job expired?

Please let Job Duck know you found this job on Himalayas. This helps us grow!

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About the job
Apply before
Nov 27, 2026
Posted on
Sep 28, 2026
Job type
Full Time
Experience level
Mid-level

Salary

Salary: $1,142 – $1,220 per month

Experience

1 year minimum

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Client Experience Specialist Intake Specialist Customer Service Client Services Lead Generation Specialist Client Experience Associate Client Experience Coordinator Customer Experience Specialist Client Services Specialist Client Experience Advisor Client Engagement Specialist

Skills
CRM Clio Lawmatics Google Workspace Calendly Dialpad Lead Management Lead Qualification Client intake Customer Service Social Media Intake Management Appointment Scheduling Data Management Communication Management Spanish WhatsApp

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About Job Duck

Learn more about Job Duck and their company culture.

View company profile

At Job Duck, we know you deserve a great job. We specialize in connecting incredible people with amazing careers that allow for flexibility and a balance between work and life. Established in 2018, we are one of the fastest-growing staffing companies in the world, primarily focusing on enabling individuals to work from the comfort of their homes for U.S.-based businesses. Our core mission revolves around providing remote job opportunities to a diverse range of talent, helping them thrive in their careers from anywhere around the globe.

Our story began with an inspiring lunch meeting where the idea of hiring virtual assistants blossomed. Witnessing the success of virtual assistants made us realize the potential hidden across various countries, showcasing the wealth of skill and proficiency available. Our commitment to diversity drives us to seek out incredible candidates from all over the world. We aim to match these talented individuals with employers who appreciate their unique perspectives and skills. At Job Duck, we ensure a thorough hiring process, guaranteeing that our employees are well-equipped and passionate about their roles. We take pride in maintaining high standards that result in satisfied clients and happy employees.

Apply now
Job expired?

Please let Job Duck know you found this job on Himalayas. This helps us grow!
Apply now

About the job
Apply before
Nov 27, 2026
Posted on
Sep 28, 2026
Job type
Full Time
Experience level
Mid-level

Salary

Salary: $1,142 – $1,220 per month

Experience

1 year minimum

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Client Experience Specialist Intake Specialist Customer Service Client Services Lead Generation Specialist Client Experience Associate Client Experience Coordinator Customer Experience Specialist Client Services Specialist Client Experience Advisor Client Engagement Specialist

Skills
CRM Clio Lawmatics Google Workspace Calendly Dialpad Lead Management Lead Qualification Client intake Customer Service Social Media Intake Management Appointment Scheduling Data Management Communication Management Spanish WhatsApp

Browse similar jobs
Remote Mid-level Client-Experience-Specialist Jobs Remote Full Time Client-Experience-Specialist Jobs Remote Mid-level Client-Experience-Specialist Jobs in United States Remote Full Time Jobs in United States Remote Client-Experience-Specialist Jobs in United States

Claim this profile JD Job Duck

Company size

201-500 employees

Founded in

2018

Chief executive officer

Enrique F.

Markets
Virtual Assistant Staffing Remote Work Human Resources Recruitment Outsourcing Talent Acquisition Workforce Solutions Career Development Diversity And Inclusion

Employees live in
United States

View company profile

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