Technical Program Operations Specialist

Overview

LMI is seeking a Program Operations Specialist to support complex United States Postal Service (USPS) IT programs. The candidate must demonstrate experience and competent tracking multiple project interdependencies, project lifecycles, critical thinking, resource management, and business growth while upholding the highest standard of ethical behavior. Their primary responsibility will be to support the USPS Program Manager to streamline operations and support modernization initiatives.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
Responsibilities

- Operate within the program management office to coordinate and oversee a portfolio of IT modernization programs and projects (infrastructure, enterprise systems, data & analytics, cybersecurity, end-user technologies).

- Serve as a key advisor to program leadership, providing portfolio-level insights on schedule, cost, risk, dependencies, technical fit, and business value to support prioritization and investment decisions.

- Develop and maintain integrated master schedules and multi-year roadmaps that reflect technical dependencies across systems, integrations, environments, data flows, and USPS operational windows (e.g., peak mailing seasons).

- Build and manage program-level dashboards (primarily in Power BI) that consolidate program status, risks, issues, technical debt, capacity utilization, and key performance metrics across the modernization portfolio.

- Conduct resource and capacity planning across the team; recommend staffing models, sequencing, and program-level tradeoffs.

- Maintain consolidated risk, issue, and dependency registers, with emphasis on technology and business continuity risks (legacy constraints, integration complexity, data migration, interoperability, and security posture).

- Support requirements decomposition and solution planning to ensure alignment among business requirements, architecture standards, security requirements, and implementation plans.

- Coordinate closely with enterprise architecture, cybersecurity, operations, data, and vendor teams to align modernization initiatives with USPS technical reference architectures and standards.

- Drive continuous improvement of program practices through analysis of delivery performance (cycle times, defect trends, deployment success rates) and recommend changes to governance, processes, and tooling.

- Prepare executive briefings, decision papers, and portfolio summaries for USPS CIO leadership and senior IT/business leaders.

- Mentor junior PMO and project staff on enterprise-level program management, portfolio reporting, and stakeholder engagement at CIO level.

- Ensure PMO processes and artifacts adhere to USPS policies, federal IT and cybersecurity requirements, and LMI quality standards.

Qualifications

- Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, or related field; advanced degree preferred.

- 8–10+ years of experience in IT program/project management, PMO operations, or IT consulting, with several years supporting a CIO or enterprise IT directorate.

- Experience as a senior consultant or lead PMO practitioner on large-scale federal IT modernization, digital transformation, or enterprise technology programs.

- Demonstrated success