Technical Expert Engineer (North America, Remote)

About the opportunity

VictoriaMetrics is a fast-growing company revolutionizing open-source monitoring and observability solutions. We’re trusted by enterprises and the open-source community alike to provide high-performance, scalable solutions. We operate in a dynamic, startup environment where innovation and customer satisfaction are at the core of what we do.

As our Support Department evolves, we are looking for a highly skilled and motivated VictoriaMetrics Expert to join our Expertise Center team. This role is for an experienced specialist with a strong background in development and/or high-level systems engineering. We need a specialist with a proven track record of deep technical analysis who will focus on building our internal technical expertise to provide first-class assistance to our enterprise clients, develop internal monitoring, and create tooling.
Role Overview:

Your responsibilities as a VictoriaMetrics Expert will include:
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Taking deep dives into complex customer issues, reproducing them in sandbox environments, including under load.

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Work closely with the development team to resolve identified problems.

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Creating and developing internal tooling (Go is a significant advantage) to improve observability, automation (e.g., problem detection, AI integrations), and overall operational efficiency.

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Developing internal monitoring, creating runbooks, dashboards, and guides.

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Handling problem management: performing root cause analysis and driving long-term solutions, including creating artifacts (docs, runbooks).

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Building and maintaining the internal knowledge base to support other teams.

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Collaborating with other teams (engineering, customer success, solution engineering) to address complex issues and contribute to product improvement.

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Participating in critical incident resolution with a focus on rapid mitigation followed by root cause analysis.

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The preferred time zone for this position is GMT -5 – GMT -8.

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We operate in a fully remote setup with a flexible schedule. This is a contract position (a service agreement with a US entity; self-employed or sole proprietor status is possible).

Key Qualifications:
- Required Experience:
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A minimum of 4-5+ years in a senior technical position, such as Software Developer, SRE, Performance Engineer, or Systems Engineer role.

- Technical Skills:
- Advanced troubleshooting skills.

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Deep knowledge of programming or scripting languages (experience with Go is a plus).

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Practical experience with Kubernetes (K8s).

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Knowledge of Linux (advanced knowledge is a plus).

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Understanding of IT infrastructure and troubleshooting distributed systems.

- Soft Skills:
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Excellent communication skills, able to clearly explain complex technical concepts in English.

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A passion for solving complex technical problems and building expertise.

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A sense of responsibility and urgency working with external customers.

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A quick learner with a proactive attitude and a passion for problem-solving.

- Startup Mindset:
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Comfortable with evolving processes and the need for flexibility.

Preferred Qualifications:
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Experience with VictoriaMetrics or other time-series databases/monitoring tools (Grafana/Prometheus).

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Familiarity with VictoriaLogs or other log storage and analysis platforms is a strong plus

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Experience with open-source technologies and community engagement.

About VictoriaMetrics:

We are the company behind the popular open-source, high-performance time-series database and monitoring solution: VictoriaMetrics. We’ve recently introduced our open source logs management product, VictoriaLogs, as well as the brand-new VictoriaTraces. Fortune 500 companies use our products as their core monitoring & observability solutions. Our services are used by Spotify, Hubspot, WIX, Grammarly, CERN and thousands of others. Our open source products have been downloaded 1B+ times to date. We are a profitable company with a fully remote team distributed worldwide.
Interview Process:
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Introductory Video Call (30 min): Meet to discuss your experience and fit and clarify role and expectations.

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Technical Interview (1 hr): A deep dive into your technical skills with our team.

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Call with founders (optional, 30 min): An extra session, if needed.

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Offer: Embark on your journey with VictoriaMetrics.