Technical Director

Bounteous is a global AI Services firm where agentic engineering and human experience converge to deliver transformative business outcomes for the enterprise. We help organizations design, build, and scale AI-driven products, platforms, and processes. With more than 5,000 team members worldwide, Bounteous delivers AI that sticks, powering adoption and outcomes that move organizations from experimentation to true transformation. Bounteous is backed by New Mountain Capital, a New York-based growth-oriented investment firm that emphasizes business building.

Job Description

Role Summary

The Tech Delivery Leader is the senior-most executive on the ground for the account. This person carries dual accountability: they are the final authority representing the account to the client's leadership (CTO/VP-Technical equivalents), and they own end-to-end delivery execution — schedule, budget, quality, and margin — across every workstream. The Tech Delivery Lead runs the delivery organization day-to-day through the Technical Delivery Manager(s), Program/Project Manager(s), Architect(s), and Product Manager(s), translating technical trust and stakeholder alignment into shipped, credible work.

Key Responsibilities

•Maintain on-site presence with the client's integration teams and build rapport at the client's leadership level.

•Represent the account to the client's CTO/VP-Technical equivalents, acting as the final word on credibility and positioning.

•Validate that solution direction is credible before it reaches the client; hold authority to redirect solution approach before client presentation.

•Resolve technical escalations that require executive-level authority, partnering with the Principal Architect(s) as needed.

•Own end-to-end delivery execution for the account: schedule, budget, staffing, quality, and margin across all workstreams.

•Run the delivery organization day-to-day via Technical Delivery Leaders, Project Manager(s), Architect(s), and Product Manager(s), setting direction and removing blockers.

•Stay accountable for the account's core delivery KPIs: on-time/on-budget delivery, quality, and team utilization.

•Approve or reject resourcing and staffing changes; hold authority to re-plan scope or timeline within account guardrails.

•Champion the adoption of agentic/AI-assisted development practices across the delivery organization, ensuring the account's agent-orchestrated development model is executed responsibly and effectively.

•Conduct once a month on-site visits to the client to maintain visibility, strengthen relationships, and stay close to emerging needs across the account.

•Proactively mine the account for expansion opportunities — new workstreams, adjacent problems, or additional scope — surfacing them early rather than waiting for the client to ask.

•Assist the Client Partner in pursuing account-mining opportunities, providing the credibility and solutioning support needed to convert them into scoped work.

•Represent the account in growth, expansion, and renewal conversations with client leadership where credibility is the deciding factor.

•Mentor and provide executive-level backing to Technical Delivery Managers, Architects, Program/Project Managers, and Product Managers across the account.

Required Qualifications

•15+ years of experience in technology delivery, with substantial time in a senior leadership role (Sr Director or Director) at a consultancy, systems integrator, or enterprise technology organization.

•Proven track record owning end-to-end delivery execution — schedule, budget, quality, and margin — for large, multi-workstream client engagements.

•Demonstrated ability to build and sustain technical trust at the client's executive level (CTO/VP-Technical), including representing decisions directly to that audience.

•Experience serving as the final authority on an account's technical direction, including the judgment to redirect a solution approach before it reaches the client.

•Stro