Support/ MedBilling manager

We are looking for a self-motivated Support/Billing Manager to join our rapidly growing team. This position is ideal for individuals without prior experience who are eager to learn and grow in this field.

A Support/Billing Manager in a medical company is responsible for monitoring and ensuring all financial operations related to a patient’s stay in the hospital, including:

- Entering patient information into the accounting system;

- Determining the patient’s insurance coverage details;

- Collecting financial information about the patient (bills, assets, cash flow, etc.);

- Issuing invoices to insurance companies;

- Tracking payments and ensuring timely reimbursements.

   Requirements for the role:

- Fluency in both written and spoken Еnglish

- Experience in a similar position for at least 1 year

- Ability to check benefits/eligibility over the phone and online (to make sure that there will be a payer before the patient is admitted to the facility)

- Ability to check authorization status over the phone and online (checking the auth levels; number of days approved, last covered date, etc.)

- Working with Census (checking the information in the system before sending the claims to the insurance)

- Checking the claims over the phone and online

- Working on the case of the patient until the full payment is received (sending the claims for reprocessing in case it’s denied incorrectly, sending corrected claims or appeals)

- Preparing letters/bills to patients and discussing the balances with the patients over the phone

- Posting payments into the system

- Generating the reports/aging to make sure that all the payments were received

Responsibilities:

- Communication with clients and primary data entry to the application program

- Oversee and streamline billing and collections processes 

- Month-end closing of the billing group information 

- Plan and implement quality assurance for all processes 

- Special program/billing planning and implementation 

We offer:

- Competitive salary

- BCP and Support in Conditions of Limited Electricity

- Stable income, holidays, and days off are bonus days

- Free English lessons  

- Workshops  

- Mentoring Education  

- Paid Team-Building activities every two months

Team: Head of Medbilling department, Supervisors, CЕО, the HR team, and 50+ Medical Billing managers

 Schedule : 5/2, 8-hour working day (40 hr per week), from 8 am to 5 pm EST. You must be prepared to adhere to a strict schedule and maintain punctuality. You will have two 30-minute breaks during your shift, totaling one hour. Our team is committed to meeting deadlines and delivering high-quality services to our clients. Therefore, you must be ready to respond promptly and address queries within 15 minutes to ensure seamless operations and client satisfaction.

Hiring process: PI+ Cognitive testing, HR interview, interview with the Head of the Medbilling department 

Originally posted on Himalayas