Supply Chain Manager

About Ting Labs

Ting Labs is on a mission to help prevent electrical fires and make homes safer. Our breakthrough Ting technology combines an intelligent plug-in sensor with advanced AI and expert service to identify electrical hazards before they can become fires.

With Ting protecting more than 1.3 million homes across North America, we're building a category-defining brand and entering our next stage of growth. Visit tingfire.com for more information.

About the Role

We are seeking a hands-on Supply Chain Manager to own the day-to-day operation of Ting's physical supply chain — from our contract manufacturing partner through our third-party logistics network, Amazon FBA, and returns.

Ting ships a single hardware product at scale, along with a growing set of partner-specific and co-branded packaging. The complexity of this role is breadth, not catalog: you will be the operational owner across every node where a Ting sensor is built, stored, shipped, or received, and the person who knows at any moment where inventory is and whether the numbers agree.

This is an execution role with real ownership. Our fulfillment integrations, inventory tooling, ERP, and vendor relationships are established; we need someone who can step in, run them well, tighten what's loose, and make the processes behind them repeatable. You will work closely with Product Operations, Engineering, Finance, and our external partners, and you will have a clear path to expanded scope as the function grows.

The role reports to the Director of Product Operations and is part of the Product Operations team.

What You'll Do:

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3PL network operations. Serve as the day-to-day owner of our third-party logistics partners across multiple fulfillment nodes. Monitor fulfillment performance, inventory accuracy, and SLA adherence; run recurring partner cadences; and drive resolution of fulfillment failures, receiving discrepancies, and shipping exceptions. Support onboarding of new nodes and allocation rules as the network expands.

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Inventory management. Own inventory visibility across manufacturer, 3PL nodes, Amazon, and returns. Maintain reorder points and safety stock, reconcile WMS, internal systems, and ERP inventory, and investigate variances to root cause. Maintain serial-level integrity as units move through the network.

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Contract manufacturing coordination. Act as the operational point of contact for our manufacturing and processing partner. Manage purchase orders and receipt confirmation, coordinate inbound freight, track production against the demand plan, and run the standing partner agenda covering returns processing and FBA prep.

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Amazon FBA. Plan and execute FBA replenishment against Amazon inventory limits, create shipment plans, coordinate prep and labeling with partners, and reconcile FBA inventory to our system of record.

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Returns and reverse logistics. Own returns end-to-end — both the physical flow and the internal returns product behind it. On the physical side: carrier intake through processing and disposition (refurbish, restock, or scrap) with serial continuity intact. On the product side: the RMA workflow, carrier returns integration, automation rules, and the data that flows back to Product Operations and Support. Identify where the returns experience breaks for customers or partners, define the fix, and work with Product Operations engineering to ship it.

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Packaging and co-branded materials. Manage packaging vendors and the quote-to-order cycle for mailers, inserts, and partner-specific materials. Maintain a bill of materials for each packaging variant, set min/max levels at each node, and ensure the correct pack-out is applied to the correct order profile.

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Freight and documentation. Coordinate inbound, transfer, and outbound freight; manage bills of lading, carrier selection, and freight audit; and resolve claims.

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ERP and process ownership. Serve as the supply chain business owner in NetSuite — item maste