Strategic Onboarding and Implementation Project Manager

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

The Strategic Large Project Manager, Implementation and Onboarding oversees complex telecom service projects involving Lit and Dark Fiber, Waves, Ethernet, and other high-value services, ensuring technical and contractual requirements are met. This specific position will support Project Ascend, a strategic initiative to implement Enhanced Dark Fiber for key strategic as well as to improve network records and operational performance.

This position will manage cross-functional coordination, stakeholder relationships, and operational workflows while leveraging expertise in project management, data analysis, and telecom systems to drive smooth execution of large-scale initiatives. High proficiency in tools like Salesforce and MS Office, along with strong critical thinking and communication skills, are essential to succeed in this role.
Responsibilities

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Subject matter in Program and Process Management

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Competent in project management and critical thinking skills with a demonstrated ability to manage projects to stakeholder technical specifications and contract requirements

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Will need to be an effective internal stakeholder and customer management skills (verbal and written) including prioritization, collaboration, stakeholder analysis, and communication

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Need to demonstrate system and process knowledge in network and fiber services implementation

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Must execute project plans with dependencies, manage project milestones, meet performance metrics

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Will work at a Project, Market, and Product/Service level nationally

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Onboard, compile, and guide Ascend orders and records into ‘production’, and through completion, in partnership with Ascend Sr Technical Project Managers and OSP Project Managers.

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Manage large datasets including issuing and managing orders, reporting results, and ensuring stakeholders are consulted and well informed

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Assist with analysis to support cross-functional review of initiatives and projects.

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Embody the ‘Voice of the Customer’ and “Voice of the Business” feedback to stakeholders

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Develop & maintain bulk load templates and toolsets for Large Project onboarding

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Perform in a supporting role to oversee daily PM operational tasks working cross-functionally.

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Build, maintain, and report operational metrics for assigned project milestone management.

Qualifications

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Bachelor’s degree in a related field required

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Minimum of five (5) years of experience in managing Telecom service projects

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Core competency with big data management, bulk loading, change management techniques

- Advanced experience with Salesforce

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Advanced command of MS Office suite, including Visio

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Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels.

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Expert knowledge of Salesforce order staging, Billing processes and standards, provisioning plan concepts and tasking, Service Order Management workflow and process, and Fiber & Packet Engineering standards required

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Familiarity with Outside Plant & Field Operations processes an asset

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Project management and critical thinking skills; Excellent customer and stakeholder management skills (verbal and written) including risk analysis and conflict management/resolution

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Ability to influence teams to action that are not in a direct reporting relationship to the team

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Self driven and motivated to provide exc