Sr. Manager, AP Technology

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Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. 
Job Overview

The Senior Manager, Asset Protection Technology is responsible for leading the deployment, adoption, execution, and ongoing optimization of Asset Protection technology solutions across stores, supply chain operations, and field organizations. Guided by service and anticipation, this role partners with Asset Protection leadership, Macy's Technology, Operations, Supply Chain, Fraud, vendors, and field teams to evaluate business needs and deliver technology solutions that enhance operational effectiveness, risk mitigation, and shortage reduction.

The Senior Manager, AP Technology oversees implementation and support strategies for video management systems, RFID solutions, investigative technologies, exception reporting platforms, and other Asset Protection tools. This role leads proof-of-concept testing, business case development, technology rollout planning, training initiatives, and change management efforts to ensure successful adoption across the organization. The Senior Manager also manages vendor partnerships, expense budgets, project execution, technology governance, and a team of AP Technology Managers supporting regional operations.

Success in this role requires strong leadership, strategic thinking, business partnership, and project management capabilities, along with the ability to translate operational challenges into scalable technology solutions that support Macy's Asset Protection objectives.
What You Will Do

- Lead the deployment, adoption, and ongoing optimization of Asset Protection technology solutions across stores, supply chain facilities, and field organizations.

- Manage a team of AP Technology Managers responsible for supporting technology programs, deployments, and operational execution across regional markets.

- Partner with Asset Protection leadership to define technology priorities and align initiatives with strategic business objectives.

- Evaluate emerging technologies, industry trends, and vendor solutions that support shortage reduction, investigative effectiveness, operational efficiency, and associate safety.

- Oversee proof-of-concept testing, pilot programs, and operational evaluations to determine business value and implementation readiness.

- Develop business cases, operational assessments, risk analyses, and recommendations supporting technology investment decisions.

- Lead implementation planning, deployment strategies, communication plans, and adoption efforts for new AP technology solutions.

- Partner with Macy's Technology teams to ensure effective integration, support, maintenance, and long-term sustainability of AP technology platforms.

- Manage vendor relationships, service agreements, performance expectations, and contract deliverables to maximize solution effectiveness and value.

- Oversee technology-related expense budgets and ensure responsible management of project and operational expenditures.

- Monitor project progress, key milestones, implementation risks, and resource requirements to ensure successful execution.

- Establish processes and governance that promote consistency, accountability, and operational excellence across AP technology programs.

- Collaborate with Stores, Supply Chain, Fraud, Operations, Technology, and cross-functional business partners to identify opportunities for technology-driven improvements.

- Support enterprise risk assessments and operational reviews related to security technology, investigative platforms, and AP