Sr Analyst, Cloud Services (United States, US)

At Landis+Gyr , we're helping shape the future of energy—making it more intelligent, resilient, and sustainable.

As a global energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable.

Behind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve.

Join Team Green and help shape the future of intelligent energy.
Job Summary

The Landis+Gyr Senior Cloud Services Analyst (CSA) oversees the day-to-day operations of assigned accounts and ensures the overall system health of all systems and services for assigned accounts. In this highly visible role, the Sr. CSA acts as a Liaison between Service Operations, the field program offices, and other key stakeholders throughout the organization. Possessing deep product knowledge and a strong technical background, the Sr. Cloud Services Analyst delivers solutions for challenging application, system, and service-related issues both reactively and proactively.
Key Responsibilities

- Provides operational data support for internal and external customers.

- Writes complex SQL queries to analyze data and generate, monitor, and maintain informational reports.

- Validates data integrity and ensures successful transmission of data files.

- Supports meter level monitoring; provides meter data analysis and troubleshoots issues daily.

- Proactively monitors performance metrics, meters, and reads data (stales, read performance, billing, etc.) to identify issues and troubleshoot, as necessary.

- Is familiar with and supports at least 2 or more Company products (1-way RF, DHES, 2-way RF, CC, etc.).

- Supports new firmware, Device Control Word (DCW), and software releases with customer programs.

- Provides reports and exception handling and assists in data discrepancy troubleshooting and resolution.

- Make recommendations for standard metrics, reporting, and service improvement, collaborating with other CSA’s.

- Supports other CSA’s in troubleshooting issues and projects.

- Use best practices and knowledge of internal and external systems and processes to improve products or services.

- Automates processes to eliminate manual tasks.

- Proactively identifies process and efficiency improvements.

- Works closely with Radio Frequency (RF) Technicians to maintain high network performance and meets customer service level agreements (SLA’s).

- Assists with inventory management and database updates for equipment changes (meters, modules, collectors, concentrators, Gateways).

- Supports creation of Standard Operation Procedures (SOP) for technical elements of the system that are effective and repeatable.

- Troubleshoots network and software performance problems and proposes solutions.

- Establishes and monitors system performance reporting, recognizing adverse trends and taking necessary preventative and corrective actions.

- Works closely with the field programs to resolve complex issues related to wireless communications and integrated software applications.

- Ability to work special events during the weekends (Maintenance, Disaster Recovery Exercises, Application Upgrades and Installs.

- Escalates issues as necessary to Lead CSA’s.

- Able to participate in a weeklong 24/7 On-Call rotation.

- Acts as an instrumental communication point between Company and customers representatives.

- Communicates issues and potential resolutions to management as necessary.

- Works independently 85% of the time.

- Maintains individual professional development plan with as