Software Engineering Manager II, Consumer 360

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.

Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!

The Software Engineering Manager II leads and grows cross-functional engineering teams that build and operate distributed, API-driven, cloud-native platforms. This leader is accountable for engineering excellence, delivery outcomes, and the technical health of the products their teams own — and for bringing modern AI capability into both the products we build and the way we build them. Outcomes and Activities:

- This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.

- Leads and mentors team members on essential agile and product mindset tenets including early learning, self-organized teams, cross functionality, customer obsession, outcome focused, incremental delivery and test driven.

- Participates in work planning processes to ensure the most important work is aligned to the appropriate team, that work is broken down enough that outcomes can be delivered incrementally.

- Leads and mentors cross functional team members on building world class products that deliver customer delight and business value

- Designs solutions to meet requirements for initiatives involving multiple team applications as well as applications owned by other teams.

- Supports delivery teams to ensure process and technology standards are consistently followed to enable consistent delivery of value.

- Develops and tracks delivery metrics while monitoring technical health of the product, informs progress toward delivery goals, and provides support appropriately when needed.

- Builds effective teams by ensuring you have the right people and setting clear expectations

- Monitors and evaluates team performance and continuously coach and mentor team members

- Sets up your team for operational success by having a sound understanding on the system ecosystem, architecture, technologies and system domains and how these are used to achieve business outcomes.

- Is an active participant in on-call escalation and incident management

- Owns the design, delivery, and lifecycle governance of API platforms and services used across teams — driving contract-first design, versioning and deprecation discipline, reuse, and consumer experience.

- Drives adoption of AI across the software development lifecycle (ADLC), establishing standards, guardrails, and measures of effectiveness for AI-assisted engineering within the team.

- Guides the team in identifying, designing, and delivering AI-enabled capabilities — including agentic solutions — with appropriate evaluation, human-in-the-loop controls, observability, and responsible-use practices.

Competencies: The following items detail how you will be successful in this role.

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Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting on