Legal Counsel - Litigation Manager

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.
As a member of our in-house litigation team, attorneys in this role will handle a diverse portfolio of litigation and pre-litigation disputes and take reasonable steps to make certain that the Company, its team members, dealers, and third-party service providers are complying with Company policies and procedures and applicable consumer protection laws and regulations. Attorneys will research and resolve complaints, manage outside counsel where necessary and within a reasonable budget, and help counsel the business on lessons learned.
Outcomes and Activities :

- This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.

- Enforce and defend Company’s interests in litigation and disputed matters. This includes:
- Managing a diverse portfolio of litigation and pre-litigation complaints (such as those submitted to the Company for investigation through governmental agencies, the Better Business Bureau, or an email portal).

- Working with team members, customers, dealers, and third-party service providers to de-escalate and resolve disputes.

- Retaining, overseeing, and directing the scope of all work of outside legal counsel in litigation matters (such as negotiating fee arrangements, cost-effective staffing of matters, and setting and executing a litigation strategy to achieve the best possible outcomes).

- Performing substantive work related to litigation and pre-litigation disputes, such as working with experts, editing legal briefs, preparing witnesses, and negotiating settlements.

- Keeping legal management team apprised of and solicit their input as appropriate on significant legal issues.

- Execute aspects of the Company’s Complaint Management Program. This includes:
- Monitoring various listening posts, including complaints, industry litigation, and news publications, to enhance the Company’s compliance with consumer financial protection laws;

- Performing complaint trend analyses;

- Reporting compliance, coaching, training, and policy opportunities identified;

- Working with attorneys from the Corporate Legal Department to counsel the business on how to reduce risk based upon lessons learned; and

- Summarizing observations for Company executives.

- Develop expertise in consumer financial protection laws.

- Perform legal research as requested and document findings in a formal white paper where appropriate.

- Periodic performance feedback from team members throughout the organization will be sought and will be considered when assessing your performance.

Knowledge and Skills :

- Be organized and capable of meeting all deadlines.

- Remain positive, professional, determined, calm and focused when faced with challenging situations.

- Be a quick thinker, with an ability to understand and interpret information promptly and effectively.

- Convey complex information in a timely, efficient, and easily understood manner both verbally and written