Software Development Supervisor

- Analyze the functional and non-functional requirements for the automation, integration, and digital transformation business requirements.

- Transform it to a SRS/HLD/LLD document.

- Implement on wide scale new digital technologies, Omni Channels, Social Media customer server platforms,analytics and robotics, self-services and IVR technologies.

- Implement any automation plan for the organization internal systems.

- Assure the quality of team deliverables before submission to the production environment by building proper UAT plans.

- Acts as technical team lead for the implementation team of new digital products and services.

- Works with internal stakeholders, technology providers, and system implementation houses.

- Assists with troubleshooting and offers support to internal representatives.

- Build any required Technical documentation, User manuals, and Training Materials for any new/existing implementations.

- Business As usual

- Deliver on time all the assigned analysis, development, and integration tasks as per the business plans

- Report team progress and activities to the digital services manager.

- Working with digital services manage to architect, design, and build project plans for all the new implementation

- Working with digital services manager on designing solutions for new business opportunities

- Performing any required R&Ds and POCs in the areas where better services can be provided for existing clients leveraging new deploying digital technologies

Originally posted on Himalayas