Senior Solution Consultant

Be the one building AI-powered experiences where they matter most.

At Genesys , we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:
Shape how global enterprises design and deliver AI powered customer experiences by owning the strategy, architecture, and execution of complex transformation initiatives. This role drives end to end solution leadership across high growth customers and partners, enabling scalable, empathetic, and intelligent experience orchestration using Genesys Cloud and advanced AI capabilities.

At Genesys , you will be part of a global leader in customer experience orchestration, helping organizations connect every interaction across marketing, sales, and service through AI driven insights and automation. You will influence how organizations translate technical possibilities into measurable business value, guiding decisions at the executive level while remaining deeply engaged in hands on innovation. You will operate with high autonomy, navigating ambiguity, leading pilots, and rapidly prototyping solutions that demonstrate impact.

This role offers strong visibility, the opportunity to lead through thought leadership, and the ability to shape the future of AI driven customer experience while continuously expanding your technical and strategic expertise.
Key Responsibilities:

- Lead end to end discovery engagements that uncover business challenges, apply curiosity driven analysis, and define high value transformation opportunities

- Own solution strategy and architecture by translating complex technical requirements into clear business outcomes that drive customer value and enterprise impact

- Design and deliver AI native customer experience workflows, including conversational and experience design that improves engagement and operational performance

- Develop and present compelling demos, workshops, and executive level narratives that establish credibility and enable you to confidently lead high stakes conversations

- Rapidly prototype and iterate solutions using prompt engineering, APIs, and modern development practices to validate ideas and accelerate decision making

- Drive alignment across business and technical stakeholders, influencing strategy while maintaining strong judgment and emotional intelligence

- Build scalable reference architectures and reusable frameworks that enable repeatable success across customers and partners

- Lead and manage end to end pilots, ensuring successful execution from concept through measurable outcomes

- Enable and coach partners to independently design, position, and deliver Genesys based solutions with a focus on scalability and value creation

- Collaborate with product teams by bringing forward evidence based insights, recommendations, and innovation opportunities informed by customer and partner needs

- Deliver thought leadership through content, presentations, and industry engagement, contributing original perspectives and forward looking recommendations

- Create high quality technical and strategic documentation, including architectures, proposals, and solution narratives that support successful delivery

- Drive continuous improvement by identifying opportunities to enhance processes, content, and customer and partner experiences

- Build and integrate solutions leveraging APIs, infrastructure as code, cloud platforms, and third party integrations to enable extensibility and innovation

- Navigate ambiguity, prioritize effectively, and maintain resilience while operating in dynamic and fast evolving environments