Senior Solution Consultant

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Job Category
Customer Success Job Details
About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce 's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce .
Applications for this position will be accepted on an ongoing basis.
The Senior Solution Consultant is a trusted delivery expert who combines functional and technical expertise to help Salesforce customers realize the full value of Sales Performance Management (SPM). Working across the SPM portfolio, including Sales Planning, Salesforce Maps, Sales Programs, Spiff, and Enterprise Territory Management (Sales Territories), this individual leads the configuration, build, and delivery of solutions that turn complex planning, territory, incentive, and enablement requirements into accurate, scalable, and reliable outcomes for customers.

As a senior member of the delivery team, you serve as a hands-on consultant and a mentor. You own delivery workstreams end to end, guide customers through discovery and design, and help less experienced consultants raise the quality and consistency of their work. You take pride in building solutions that stand up to high volumes, calculate correctly at critical moments, and scale with a customer's growth year over year. You are equally comfortable mapping a complex commission plan in detail and stepping back to advise a customer on the best way to operationalize their sales performance strategy on the Salesforce platform.

This role reports into the Specialized Services organization within Professional Services and works closely with Solution Architects, Technical Architects, Engagement Managers, other Solution Consultants, and Salesforce product teams to deliver projects on time and within scope.
Key Responsibilities

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Lead discovery to fully understand the scope, breadth, and complexity of a customer's sales performance requirements across territory management, planning, incentive compensation, and program enablement.

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Design and build accurate, efficient, and scalable solutions across the SPM suite, including Salesforce Maps, Sales Programs, Sales Planning, Enterprise Territory Management, and Spiff, with deep, hands-on ownership of commission plans, statements, and supporting architecture.

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Configure incentive compensation in Spiff, including tiered and accelerated commission structures, triggers, real-time commission statements, and the Commission Estimator, so sellers gain accurate and transparent visibility into earnings.

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Build capacity, quota, and territory plans in Sales Planning, and design territory models and assignment rules in Enterprise Territory Management (Sales Territories) that keep account coverage aligned to strategy and support accurate forecasting.

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Implement Salesforce Maps for geographic visualization, account prioritization, multi-stop route optimization, and territory planning scenarios that publish into the customer's territory model.

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Deliver guided seller enablement with Sales Programs, standing up sales plays, coaching, and program dashboards that connect enablement activity to revenue outcomes.

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Translate business requirements into well-architected solutions that best leverage the Salesforce platform, identifying gaps between the customer's current and desired end states.

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Serve as the customer's primary delivery contact for your