Senior Benefits Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Job Summary :

The Benefits Analyst is responsible for the day-to-day administration and operational execution of the company's employee benefits programs across the United States and Canada. This role serves as the primary operational owner for health and welfare benefits, retirement programs, leave of absence administration, disability processes, benefits systems, and employee support.

Working closely with employees, managers, vendors, and internal stakeholders, the Benefits Analyst ensures benefits are administered accurately, efficiently, and in compliance with applicable laws and company policies. The role partners extensively with third-party administrators, insurance carriers, payroll, HR Business Partners, and People Operations to deliver an exceptional employee experience while maintaining operational excellence.

This position balances employee-facing support with technical benefits administration, process management, systems configuration, vendor coordination, compliance activities, and continuous process improvement.
Responsibilities and Duties:

- Administer all U.S. and Canadian employee benefit programs, including but not limited to:
- Medical, dental, and vision

- Health Savings Accounts (HSA)

- Flexible Spending Accounts (FSA)

- Retirement savings plans

- Basic and supplemental life insurance

- Short-term and long-term disability

- Accidental Death & Dismemberment (AD&D)

- Critical illness, accident, and other voluntary benefits

- Ensure timely and accurate enrollment, life event, termination, and eligibility processing.

- Audit benefit transactions to ensure accuracy between Workday, payroll, carriers, and third-party vendors.

- Resolve enrollment discrepancies and eligibility issues.

- Support annual open enrollment planning, testing, execution, communications, and post-enrollment reconciliation.

- Coordinate implementation of new benefit programs and plan changes.

- Serve as the primary point of contact for employee and manager questions regarding benefit plans and leave programs.

- Provide timely, accurate, and empathetic support while educating employees on available benefit offerings.

- Research and resolve complex benefit issues by partnering with vendors, carriers, payroll, and internal stakeholders.

- Escalate sensitive or complex cases appropriately while maintaining a high level of customer service.

- Develop and maintain benefits knowledge articles, FAQs, and employee resources.

- Coordinate leave administration with third-party leave administrators for U.S. employees.

- Manage internal leave workflows, including:
- Tracking leave status

- Coordinating return-to-work activities

- Monitoring leave timelines

- Processing status changes

- Partnering with payroll on supplemental pay calculations

- Administer Canadian statutory leave programs in accordance with provincial requirements.

- Coordinate disability administration and employee communications throughout the leave lifecycle.

- Partner with HR Business Partners on complex leave situations while ensuring compliance with applicable regulations.

- Support benefits-related business processes, eligibility rules, event processing, and security.

- Perform system testing for benefit plan changes and annual open enrollment.

- Monitor