Sales & Booking Specialist (U.S./Canada/UK background is required)

- Handle inbound calls and inquiries from prospective and existing customers.

- Respond professionally and promptly to customer questions regarding services, pricing, availability, and next steps.

- Understand customer needs and recommend appropriate services.

- Clearly communicate the company's services, pricing, benefits, and value proposition.

- Build rapport with customers and create a positive sales experience.

- Convert qualified leads and inquiries into booked service appointments.

- Proactively guide customers through the booking process.

- Identify customer needs, concerns, and potential objections.

- Handle objections confidently and work toward closing pending opportunities.

- Follow up with leads who have not yet booked.

- Identify appropriate upselling and cross-selling opportunities.

- Maximize opportunities to increase customer value while maintaining a customer-focused approach.

- Maintain strong customer satisfaction throughout the sales process.

- Coordinate service appointments with internal teams and ensure accurate scheduling.

- Confirm appointments and communicate relevant information to customers and internal teams.

- Maintain accurate records of customer interactions, leads, bookings, and follow-ups.

- Keep the sales pipeline organized and up to date.

- Monitor pending opportunities and proactively follow up to move leads toward booking.

- Ensure no qualified lead or customer inquiry is left without appropriate follow-up.

- Consistently meet or exceed individual weekly and monthly sales and booking targets.

- Maintain strong call-to-booking conversion rates.

- Track and manage assigned leads and opportunities.

- Monitor individual performance metrics and identify opportunities for improvement.

- Contribute to customer retention and repeat business through professional and effective communication.

Hard Requirements:

- At least 1 year of proven experience in sales, call center, inside sales, appointment setting, customer service, or another high-volume phone-based role.

- Demonstrated ability to convert inbound inquiries into appointments, sales, or other measurable outcomes.

- Strong closing and objection-handling skills.

- Excellent verbal communication and active listening skills.

- Confident and professional phone presence.

- Comfortable working in a fast-paced, metrics-driven environment.

- Highly organized and detail-oriented.

- Reliable, self-motivated, and performance-focused.

- Strong follow-up skills and ability to manage multiple opportunities simultaneously.

- Tech-savvy and comfortable using Google Workspace, CRM systems, scheduling platforms, and similar tools.

- Must have grown up in the United States, Canada, or the United Kingdom.

- Open to expatriates who have relocated abroad and are currently working or living remotely.

- Must be comfortable communicating with North American clients and working within North American business processes.

- Previous experience in construction, restoration, environmental services, or a related industry.

Schedule:

HOURS/WEEK:

- 40 Hours/Week

- Monday-Friday 9:00AM-8:00PM EST

- Should be open to schedule including weekends and holidays

Offer and Benefits:

- Weeks 1–8: $8 USD/hour

- Weeks 9-16: $9 USD/hour

- Weeks 17 onwards: $10 USD/hour

Originally posted on Himalayas