Administrative Assistant(U.S./Canada/UK background is required)

- Manage and maintain relationships with recurring clients, ensuring high levels of service and satisfaction.

- Engage with new and existing clients to identify service needs and close sales opportunities.

- Support sales efforts for specialized services, including termite jobs and environmental assessments.

- Respond to inbound inquiries from multiple communication channels.

- Coordinate and manage daily service routes and technician schedules.

- Schedule appointments for inspections and services, including mold and lead inspections.

- Arrange emergency service requests as needed.

- Assist in coordinating technician resources across teams.

- Provide operational support to leadership as needed.

- Assist in managing and supporting the Chinese CSR team.

- Create, update, and maintain training materials for team members.

- Manage and resolve service tickets through CRM systems (e.g., HubSpot).

- Prepare and compile reports, including XRF and Local Law filings.

- Support compliance-related processes such as Local Law 69 and Local Law 55 requirements.

- Track and manage recurring compliance clients.

- Generate and send invoices to clients.

- Track payments and follow up on outstanding balances.

- Occasionally coordinate in-person payment collection when required.

- Facilitate communication between internal teams to ensure seamless service delivery.

- Coordinate resource sharing and job support between departments.

- Act as the primary liaison between clients, schedulers, and technicians.

- Handle client communications via phone, email, and occasional in-person interactions.

- Address billing inquiries and follow up on past-due invoices.

- Maintain detailed records of client interactions and outstanding balances.

Hard Requirements:

- Previous experience in client management, account management, operations coordination, customer service, or a similar role.

- Strong experience communicating directly with clients and customers.

- Excellent written and verbal English communication skills.

- Strong organizational and multitasking abilities.

- Ability to coordinate multiple schedules, teams, clients, and priorities.

- Strong follow-up skills and attention to detail.

- Comfortable handling billing inquiries, invoices, and payment follow-ups.

- Experience using CRM systems; HubSpot experience is an advantage.

- Comfortable working independently and taking ownership of assigned responsibilities.

- Strong problem-solving and communication skills.

- Ability to work effectively in a fast-paced, service-oriented environment.

- Must have grown up in the United States, Canada, or the United Kingdom.

- Open to expatriates who have relocated abroad and are currently working or living remotely.

- Must be comfortable communicating with North American clients and working within North American business processes.

- Previous experience in construction, restoration, environmental services, or a related industry.

Schedule:

HOURS/WEEK:

- 40 Hours/Week

- Monday-Friday 9:00AM-8:00PM EST

- Should be open to schedule including weekends and holidays

Offer and Benefits:

- Weeks 1–8: $8 USD/hour

- Weeks 9-16: $9 USD/hour

- Weeks 17 onwards: $10 USD/hour

Originally posted on Himalayas