Revenue Operations Analyst II

Position: Revenue Operations Analyst II

Department: Revenue Operations

Location: India(Remote)

Shift: 2 pm -11 pm IST

About Us

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

Who You Are:

You are a player-coach with genuine analytical depth and a builder's instinct. You do not wait to be asked what matters before it becomes urgent and bring recommendations, not just observations. You identify trends, gaps, and opportunities and share insights with relevant stakeholders. You are comfortable walking into a room of experienced GTM leaders and supporting them with data and insights. You see broken workflows as problems to fix, not facts of life, and you have the operational credibility to implement the fix yourself. You thrive on unstructured problems and ambiguity is your baseline, not your blocker.

About the Role

We're looking for a Revenue Operations Analyst in the team. In this role, you'll own analytics, reporting, and process for a dedicated segment of the revenue org becoming the go-to person who turns raw performance data into the reporting, programs, and workflows that team runs on day to day. This is a hands-on, high-ownership role for someone who's equally comfortable building a dashboard, designing a process from scratch, and troubleshooting a broken workflow, and who wants a direct line of sight into how their work moves the business.

What You'll Do

Analytics & Reporting

- Own and manage all performance analytics and reporting for your assigned segment, giving leadership a clear, real-time view of how the business is performing

- Build, maintain, and continuously improve dashboards and recurring reports that leadership relies on to make decisions

- Own program attribution — the tracking, operations, and reporting that connect activity to outcomes

Process & Program Development

- Design, build, and optimize end-to-end processes for your segment, from initial concept to rollout and iteration

- Own pipeline/workflow management for your segment, identifying bottlenecks and driving improvements

Strategic Initiatives & Performance

- Track performance against goals and KPIs for your segment, flagging gaps early and calling out what's working

- Identify growth opportunities by digging into the data where conversion is leaking, where capacity is underused, where a small change could move a big number

- Build the business case for new initiatives: scope the opportunity, size the impact, and get leadership buy-in

- Execute initiatives end-t