Regional Manager, Resident Services

This is an exciting opportunity to join a dynamic and growing non-profit organization that provides programs and services to over 27,000 children, families, and seniors living in affordable housing and workforce communities across the country. We connect, engage, and empower residents across four key initiatives: Economic Stability, Education for Youth & Families, Health & Wellness, and Community Building, serving as vital links between residents and services in an autonomous, community-focused environment. Our impact is tangible and life-changing, as evidenced by the success stories shared on our website:

The opportunity

The Regional Manager provides strong leadership for the Resident Services Coordinators (RSCs) working at Project Access Family Resource Centers. This individual ensures key initiatives and core services are implemented as outlined in the Program Model and contracts. They ensure staff have the resources and training necessary to lead a high-performing center and deliver on the Project Access mission. Areas of oversight include resource center budget development, working in partnership with other functions to enhance volunteer/internship opportunities at the centers, assisting in developing and implementing programs, refining program performance, assessing each centers’ performance and outcomes, leading committees, building and stewarding relationships in the region/acting as an ambassador for the organization, and participating in Project Access events. They also help ensure RSCs are aware of and adhere to safe practices and regulatory requirements.

What you'll do

Leading & Developing Staff

- Responsible for the performance at each Resource Center within scope of oversight, ensuring services included in contracting are being delivered; evaluate RSC monthly reports and records in database to ensure quality services and impact goals are met

- Develop annual goals in coordination with Program Director that are outcomes orientated and help build the Project Access brand and fulfill the mission

- Hire and lead all RSCs who work at each site, including recruiting, managing performance, creating a positive team environment, and evaluating hours worked by each RSC to ensure they are not being overextended

- Ensure safe work environments and strong relationships with property managers, partners, volunteers, and residents are established and maintained

- Conduct quarterly site visits to centers to connect with staff, meet with residents and property managers, and ensure safe practices and program compliance. Identify concerns, such as staff overallocation or needed resources, and escalate to Senior Director of Resident Services as needed

- Manage coverage for centers as needed.

- Ensure all Resource Center staff and volunteers receive necessary training upon hire/start and continual development, including processes and policy guidance

- Assist staff with the development of strategies and goals related to resident outreach and retention

- Work with staff to develop annual budgets, approve site-related expenses, and maintain strong fiscal responsibility

- Assist staff with onsite program development and evaluation

- Develop staff - provide coaching, guidance, and direction; identify staff training needs and create opportunities for staff development

- Model and reinforce Project Access cultural value

Administrative

- Partner with Program Directors and Director of Social Impact to evaluate programmatic needs for each site, assessing demographic, property manager feedback, investor expectations, cost requirements, and analyzing available data

- Receive all escalated matters, including incident forms and property manager concerns

- Mange the set-up of new Family and Senior Resource Center sites, which can include out-of-state locations, and coordinate the ordering of all needed supplies, equipment, and resources

- Establishes relationships to continue to have a pipeline of investors and partners; in