Program Operations Coordinator (remote, Latin America)

Program Operations Coordinator, Learning
Location: Latin America (remote)

Reports to: Director of Learning Programs
Engagement type: Long-term contract

Language requirement: Professional or fluent in English; Spanish preferred
About Endless Access

Our vision is simple: the whole world, empowered.

Endless Access works to close the global digital divide by helping young people in underserved communities become creators of technology, not only consumers of it. Our learning programs teach a new generation to design and build their own games and digital projects using free, open-source tools, delivered through mentors, instructors, and partners around the world. These learning programs center around our flagship game, Threadbare. Students develop their skills and ambitions as they transition from playing the game to helping build it.

We’re ready to scale our partnerships and programs to reach exponentially more learners in more regions, and to accomplish that, we are building the operational foundation that keeps programs running consistently across many time zones and multiple languages.
About the Role

Endless Access is seeking a Program Operations Coordinator, based in Latin America, to be the organizational engine behind our learning programs. This is a hands-on, delivery-focused coordination role. You will keep programs organized and on schedule, make sure the right information and materials are in the right place at the right time, and maintain clean and complete records from setup through closeout.

You will work closely with and support our Program Operations Specialist, and you will report to the Director of Learning Programs. Your focus is the coordination and administration that keeps everything moving: scheduling sessions and training, collecting and collating information from partners and learners, issuing access and credentials, and keeping the wider team current on where each program stands.

Our model places operations staff close to the regions they serve, embedded in the time zones, languages, and cultural context of the learners and partners we work with. As we grow, you will follow and help document the shared playbook that keeps programs running across regions.

If you are exceptionally organized, communicate clearly, and take pride in being the person who keeps many moving parts on track and nothing slipping through the cracks, this role is for you.
Key Responsibilities
Program Scheduling and Coordination

- Map out and maintain program schedules, including session dates, training dates, facilitator and mentor availability, and key milestones, and share them with partners for confirmation.

- Schedule facilitator and mentor training sessions ahead of each launch, confirming dates with the Learning Rep and all attendees.

- Coordinate the logistics of internal kickoff calls for first-time programs.

- Manage session recordings from capture through storage and distribution, so learners, mentors, and colleagues can rely on them being where they need to be.

- Keep the wider team current with clear, timely status updates and well-maintained trackers.

Program Setup and Readiness

- Collect partner assets ahead of launch (logos, photos, primary contacts, and upcoming program dates).

- Generate and issue platform access codes, and distribute pre-program materials, logins, and technical guides on time.

- Coordinate localization needs, flagging content that requires translation and routing it to the right people.

- Confirm final learner enrollment with partners and log accurate headcounts.

- Support survey setup in Airtable under the Program Operations Specialist's direction.

Records, Data Collection, and Reporting

- Collect, chase, and compile pre-, mid-, and post-program survey responses, flagging gaps or low response rates for the Program Operations Specialist to review.

- Keep program records complete and up to date, including attendance and progress tracking.

- Compile and report program