Operations Program Manager (US - Remote)

AXON Networks delivers a robust AI-driven, analytics-based orchestration platform and a wide portfolio of next-gen high-speed routers that leverage the newest Wi-Fi technologies. Together, these technologies give ISPs the ability to manage and troubleshoot their networks in real time, and to deliver an outstanding customer experience.

AXON Networks is a trusted strategic partner for its customers, helping them evaluate their current technologies and business models, and creating and executing strategies that enable them to innovate faster, accelerate their digital transformations, and strengthen their relationships with consumers.

AXON Networks is headquartered in Irvine, CA USA with Asia HQ in Singapore and also operating in Denmark, Spain and Vietnam.

The Operations Program Manager will be the central coordinator for scheduled operational activities affecting customers, production services and managed CPE fleets. You will maintain the authoritative global operations calendar and make sure every planned deployment, maintenance window, firmware rollout, migration, customer activity and operational event has the right scope, resources, dependencies, approvals, communications and execution plan.

Reporting to the Operations Manager and the Director of Network Operations, you will connect customer project managers and internal program managers with Support, NOC, DevOps, Engineering, QA, Product and other delivery teams. Your success is measured by predictable execution, early conflict detection, clear accountability and fewer customer-impacting surprises; not by simply scheduling meetings or maintaining a project plan.

Role mandate

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Own the integrated schedule and coordination process for planned operational activities across regions, customers, services and technical teams.

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Maintain one authoritative global calendar that shows activity windows, customer commitments, resource assignments, dependencies, conflicts, risk and status.

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Drive each activity from intake through readiness, execution, validation, customer handoff and closure using clear milestones and accountable owners.

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Align Support, NOC, SRE, DevOps, Engineering and other required resources without taking over their technical decisions or people-management responsibilities.

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Provide leaders, customers and delivery teams with timely, accurate visibility into the forward schedule, capacity constraints, risks, decisions and outcomes.

What you will own

Global Operations Calendar & Portfolio Control

- Maintain the single authoritative calendar for all scheduled operational work across customers, regions, and time zones — capturing activity type, scope, risk tier, dependencies, owners, and readiness status.

- Identify and resolve scheduling collisions (shared resources, freeze periods, overlapping changes) before commitments are finalized.

- Publish forward-looking views (24hr / 7-day / 30-day / quarterly) filterable by customer, region, service, and team.

Activity Intake, Planning & Readiness

- Set intake process and minimum lead times for deployments, migrations, firmware rollouts, and other planned work.

- Turn requests into integrated activity plans (milestones, entry/exit criteria, sequencing, rollback, communications, closure).

- Run readiness reviews to confirm approvals, runbooks, test evidence, and monitoring are in place.

- Track decisions, risks, and dependencies; escalate gaps early with clear options and owners.

Customer & Program-Manager Coordination

- Act as the operational planning counterpart to customer PMs for work affecting their services or devices.

- Maintain up-to-date records of customer maintenance windows, contacts, and escalation paths.

- Align internal program timelines with the operations calendar, ensuring sufficient lead time.

- Facilitate go/no-go checkpoints while leaving technical decisions to accountable owners.

Cross-Functional Resource Orchestration

- Identify required skills/coverage from S