Program Executive (Telecommuter, US)

About the role

The Program Executive is a senior leadership role accountable for the business performance, customer success, commercial discipline, and deployment outcomes of large-scale AI data center programs. Operating with a General Manager mindset, this role owns assigned programs within the AI infrastructure deployments including operational readiness, supply chain coordination, commissioning, financial performance, risk management, and operational handoff. The Program Executive leads through influence across internal functions, vendors, OEMs, colocation partners, and customer stakeholders to drive decisions, remove blockers, and deliver measurable results. While this role has no direct people-management responsibility, it carries significant matrix leadership accountability for protecting margin, accelerating deployment readiness, strengthening customer relationships, and enabling profitable growth.
What you'll be doing

- Serve as the accountable executive owner for assigned AI data center deployment programs.

- Operate with General Manager-level accountability for revenue protection, margin performance, deployment velocity, financial discipline, scope control, customer satisfaction, contractual alignment, risk posture, site readiness, and profitable growth enablement.

- Contributes to the governance structure and deployment approach.

- Translate customer AI infrastructure objectives, contractual obligations, commercial commitments, site-specific constraints, and internal strategic priorities into integrated execution plans, readiness criteria, decision frameworks, executive dashboards, and measurable deployment outcomes.

- Lead program-level execution through matrixed teams across Sales, Professional Services, Engineering, Service Delivery, Field Services, Operations, Procurement, Supply Chain, Logistics, Security, EHS, OEM partners, integration partners, colocation providers, and strategic vendors.

- Act as a senior level interface and primary escalation point for customers, senior delivery and operational stakeholders, delivery leaders, vendors, and cross-functional stakeholders on complex deployment, commercial, operational, technical, or readiness matters.

- Establish and continuously improve program level governance forums, including deployment steering committees, site readiness reviews, business reviews, operating reviews, risk forums, commercial reviews, recovery meetings, vendor performance reviews, and customer escalation routines.

- Own program-level business performance by monitoring and influencing financial results, forecasts, resource plans, change orders, scope adherence, contract obligations, and deployment milestones.

- Drive alignment across critical AI data center deployment dependencies, including power availability, cooling readiness, network connectivity, hardware delivery, rack integration, site access, security requirements, staging, logistics, installation sequencing, commissioning, validation, and operational handoff.

- Anticipate, assess, and resolve issues across business, technical, operational, financial, contractual, customer, vendor, supply chain, site readiness, and partner dimensions by aligning stakeholders and securing timely decisions.

- Ensure program commitments, deployment milestones, readiness gates, service obligations, budgets, schedules, quality standards, risk controls, safety requirements, and customer expectations are clearly defined, actively governed, and communicated with transparency.

- Identify and advance opportunities to increase customer value, expand AI data center services, improve deployment scalability, strengthen account performance, improve repeatability, and support profitable growth through disciplined program leadership.

- Represent the voice of the customer while balancing Computacenter ’s commercial, operational, contractual, compliance, safety, risk, and strategic interests.

- Prepare executive-ready communications, including deployment