Pre-Litigation Operations Manager

Our Story

TopDog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth — owning the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.

Over the past three years, we've grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale — intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability.

We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here.

The Opportunity

The Pre-Litigation Operations Manager oversees the day-to-day operations of the firm’s pre-litigation team, with primary responsibility for managing Case Managers and their Team Leads and ensuring workflows run efficiently, accurately, and in alignment with firm standards. This role connects both legal teams and operations/performance, ensuring cases move smoothly from intake through litigation while maintaining quality, compliance, and productivity.

What You Will Own

Team Leadership & Management

- Directly manage, mentor, and support pre-litigation paralegals and team leads

- Assign workloads, monitor performance, and ensure coverage across all teams

- Conduct regular check-ins, performance reviews, and coaching sessions

- Assist with hiring, onboarding, and training of new paralegals and team leads

- Foster a collaborative, accountable, and high-performing team culture

Pre-Litigation Operations

- Oversee case workflows to ensure timely progression

- Identify workflow bottlenecks and implement process improvements

- Coordinate with attorneys to ensure paralegal support aligns with case strategy

- Ensure accurate case documentation, reporting, and data entry

- Process Improvement & Compliance

- Develop, maintain, and refine standard operating procedures for pre-litigation support

- Ensure compliance with firm policies, ethical standards, and jurisdictional requirements

- Monitor case metrics and KPIs to evaluate efficiency and performance

- Implement best practices to improve productivity, quality control, and client service

Process Improvement & Compliance

- Develop, maintain, and refine standard operating procedures for pre-litigation support

- Ensure compliance with firm policies, ethical standards, and jurisdictional requirements

- Monitor case metrics and KPIs to evaluate efficiency and performance

- Implement best practices to improve productivity, quality control, and client service

Cross-Department Collaboration

- Work closely with intake, medical records, demand, litigation, and settlement teams

- Serve as a point of contact for operational issues affecting case flow

- Communicate staffing needs, workload trends, and operational challenges to leadership

What You Bring

Required:

- 5+ years of experience in a law firm environment, with pre-litigation and/or litigation cases

- Prior experience managing paralegals or legal support staff required

- Strong understanding of personal injury or civil litigation processes (preferred)

- Excellent organizational, leadership, and communication skills

- Ability to manage competing priorities in a fast-paced environment

- Proficiency with case management systems and legal software

- Leadership and team development

- Process optimization and operational oversight

- Strong attention to detail and deadline-driven mindset

- Problem-solving and decision-making abi