Patient Care & Intake Specialist (Job ID: TORBEN1RH)

🌟 Exciting Remote Opportunity! We're Hiring a Patient Care & Intake Specialist! 🌟

Are you an empathetic, bilingual patient care professional with direct experience using Vagaro? We are seeking a full-time Patient Care & Intake Specialist based in LATAM to manage patient communication, appointment scheduling, and CRM workflows for a premier, fast-growing US medical aesthetics practice!

🚨 IMPORTANT - Watch this quick Loom video on how to get hired: 🔗

🗣️ C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift. 🎙️ PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.

📋 Job Details at a Glance

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Job Title: Patient Care & Intake Specialist

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Job ID: TORBEN1RH

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Industry: Medical Aesthetics / Health & Wellness

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Location: LATAM (Bilingual English & Spanish required)

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Job Status: Full Time

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Work Schedule: Friday to Sunday 7:00am to 6:00pm Eastern Time

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Salary: $8 – $10 per hour 💰

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Target Start Date: ASAP 🚀

🏢 About the Client

Our client is a premier, fast-growing aesthetics practice operating seven days a week, dedicated to delivering high-quality patient care and results-driven treatments across a comprehensive range of aesthetic services. To maintain high standards of care and ensure seamless patient communication, they are expanding their remote operations to streamline daily administrative and front-desk workflows.
💼 About the Role

As the Patient Care & Intake Specialist, you will serve as the primary operational and communication support for the clinic during working hours. You will manage appointment schedules via Vagaro, handle high-volume inbound inquiries, assist lost patients with directions, answer pre- and post-procedure questions, and qualify inquiries so the lead practitioner can focus entirely on patient treatments.
🎯 Key Responsibilities

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📅 Appointment & Rescheduling Management: Schedule, adjust, and manage appointment modifications and package redemptions directly within Vagaro.

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📞 Inbound Call & Lead Handling: Answer high-volume inbound calls in both English and Spanish with a warm, professional, and empathetic tone.

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🗺️ Patient Navigation & Wayfinding: Guide arriving or lost patients with real-time driving and parking directions using clinic route guides and walk-through videos.

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🩺 Patient Education & Support: Review procedural documentation to answer routine pre- and post-treatment care questions confidently.

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🏷️ Promotional Guidance: Understand active promotional packages, pricing, and treatment details to inform new and returning callers.

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📋 Triage & System Maintenance: Qualify patient inquiries to handle routine items independently (minimizing escalations to leadership) and maintain precise CRM records.

✅ Qualifications & Skills

⭐ Non-Negotiable Requirements:

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Vagaro Expertise: Direct, hands-on experience using Vagaro CRM/scheduling software is required.

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Bilingual Fluency: Fully bilingual in written and spoken English and Spanish.

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Communication Skills: Exceptional phone etiquette, strong active listening, and an empathetic speaking voice under high call volume.

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Spatial & Directional Comprehension: Strong ability to understand maps and guide callers through real-time navigation.

🌟 Preferred Qualifications:
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Previous experience in medical aesthetics, dermatology, plastic surgery, or a clinical spa environment.

🚀 Submit your application today and take the first step toward your next great opportunity!

🌎 LATAM Candidates: Don't forget to join our exclusive Facebook community for more updates and remote opportunities specifically for LATAM candidates: 🔗 Join our LATAM-Only Facebook Group Here!

Originally posted on Himalayas