Partner and Customer Enablement Lead✦ anywhere

Full Time - 1 year term
Closing Date: 30 Sept 2026

Location: Remote (timezone: UTC -1 to UTC +5).
Compensation: Peek benchmarks annual salary based on market ranges per jurisdiction. To learn the hiring ranges for this position, please review the Application Instructions below.

The Role
Division: Delivery

Team: Training & Support; Meet the Peek Team
Travel: up to 40% travel per annum
Working Day: Flexible working hours throughout the week. Daily collective overlapping hours are 11:00-16:00 UTC. Our Full Time work week is approximately 40 hours.

Sitting within the Partner & Customer Enablement team and reporting to the Head of Partner & Customer Enablement, the Enablement Lead enables implementing partners and software users in low and middle-income countries to adopt Peek's software and data intelligence platform confidently, use it correctly, and keep improving how they use it over time. This is a coaching and facilitation role where success is measured by partner adoption and confident, independent use of Peek software to train non-eye health professionals (screeners) with quality outcomes.

The role transfers knowledge of Peek’s software use and integration into partner eye health programmes where structured learning is delivered through Peek's reusable learning assets (digital/non-digital). The Partner and Customer Enablement Lead will facilitate that learning, coach the partner's own trainers to cascade it, quality-assure the cascade, then monitor and intervene where practice, data quality or programme outcomes are impacted.

Peek’s staff are distributed internationally around the globe and our customers and software users operate and deliver programmes in multiple countries. Travel to programmes using Peek in different countries will be part of the role (in line with Peek’s Travel Safety Policy).
Key Responsibilities

- Lead structured onboarding, enablement and in-country Software User Training (SUT) with Peek’s implementing partners using standard learning assets (digital and non-digital). Deliver demonstrations and facilitative hands-on sessions where they add value beyond self-serve learning.

- Support field monitoring visits and facilitate software release alignment with partners ensure they keep up to date with Peek’s latest releases

- Stay up to date with internal software knowledge as Peek’s product evolves

- Train new Peek staff on Peek Capture and Admin

- Coach and develop core teams, Trainer of Trainers (ToT) lead trainers, Partner-as-Trainer (PaT) representatives and Training Consultants so Peek training is cascaded confidently and independently

- Quality assure all Peek training models (ToT, PaT and subsequent cascade models) from Peek through partners’ trainers to end users, using on the ground observation and remote monitoring against the certification framework’s QA criteria. Coach and give feedback where quality falls short, confirming improvement with data informed decision making. Own the assurance and sign-off your core team SUT certification decision, where readiness depends on cascade quality and programme screening outputs.

- Through remote monitoring, reinforce screening and referral protocols and govern quality of practice, catching issues early and intervening with core teams where necessary. Align quality assurance (QA) activity to team and organisational OKRs, feeding findings and trends into quarterly reporting

- Attend in-country programme design workshops, leading on configuration. Translate agreed designs into accurate configuration with country Programme Management Leads (PMLs) and partners, following best practice and supporting clean data reporting. Challenge requests that compromise data integrity, finding compliant alternatives with PMLs, partners, Data Insights, Product and Peek’s Software Application Support Engineer. Validate and test workflows with Programme Managers (PMs), IT leads and partner stakeholders before SUT training, ensuring users understand the operati