Senior Manager of Customer Onboarding

EN Senior Manager of Customer Onboarding
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What started in 1985 as a small venture has evolved into Enumerate, a pioneering software company dedicated to revolutionizing community management.
Enumerate
Employee count: 51-200

Salary: $100K – $120K per year
United States only

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Enumerate is looking for a Senior Manager of Customer Onboarding to join our team!

The Senior Manager of Customer Onboarding is a quality, performance, and execution leader accountable for the output of a team of onboarding managers. You will build and run the program that drives software adoption, customer competence with new digital workflows, and — above all — payments utilization. The ideal candidate is a proven people leader who knows how to get high performance out of individual contributors, holds the team accountable to the playbook, and has a track record of enabling customers for continued revenue growth while coaching others to do the same.
Responsibilities:
- Build and lead a high-performing team of onboarding managers — set clear expectations, coach to the top of each person's range, and develop them into consistent performers.

- Own the end-to-end onboarding experience — smooth transitions, on-time delivery, and the quality standard of a best-in-class program for this industry.

- Own the strategy that drives customer enablement and payments adoption, ensuring key utilization metrics are met and customers are positioned for continued revenue growth.

- Act as an escalation point for complex onboarding challenges, collaborating with other teams to resolve issues.

- Guide the team and customers through data migration, setup, and account activation, ensuring data integrity and security

- Redesign how onboarding gets done — you'll have real latitude to experiment with AI and tech-enabled workflows that cut time-to-value and lift customer satisfaction

- Own the enablement program end to end — playbooks, milestones, and coaching cadences that produce measurable software adoption, workflow competence, and payments utilization, benchmarked against the best in the industry.

- Run a tight performance rhythm — 1-on-1s, team reviews, and metrics that tell you where to coach next — addressing gaps early and directly.

- Partner with Sales, Product, and Customer Success to align efforts and deliver a seamless client experience, and report on onboarding metrics, team performance, and program improvements to leadership.

Requirements:
- 6-10 years of experience in SaaS onboarding, implementation, or similar roles, with at least 3 years leading a team of individual contributors. This is not a first-time management role — you must have already owned team performance, including coaching, accountability, and managing underperformance to a standard.

- Demonstrated success driving software adoption and payments or digital-workflow utilization, with metrics you can speak to.

- Proven ability to coach others to the same results — developing individual contributors into consistent, high performers.

- Experience designing or rebuilding an onboarding or enablement program — playbooks, milestones, quality standards — not just running one someone else built, with the project management discipline to hold competing priorities together. Experience applying AI or automation to service delivery is a plus.

- Excellent communication and relationship-building skills, with the confidence to guide accounting and operations stakeholders through changes to their own workflows — including the shift to digital payments. Data migration should be familiar territory as part of initial setup and activation; you don't need to have run large migrations yourself, but it can't be a foreign concept.

- One of two backgrounds, and we want to see both: (a) hands-on understanding of association management and fund accounting — you know what a solid, efficient accounting setup looks like and what these customers need to be successful; or (b) a strong track record leading onboarding or implementation teams in vertical SaaS or ERP, with the appetite to go deep on fund accounting fast. Candidates who bring both will move quickest, but the deciding factor is whether you want this role specifically — tell us why.

- Bachelor’s degree preferred but not required.

Why Enumerate :

We're a fast-moving, high-growth company building the association management ERP platform that community associations and the companies who manage them run on — a vertical SaaS market that is only now going digital. Which means the playbook for onboarding, enablement, and payments adoption is still being written, and you'd be the one writing it. There is a deep backlog of AI and tech-enabled operating workflows waiting to be built, and the appetite to try them. If you like owning a number, redesigning how the work gets done, and seeing your changes land in weeks rather than quarters, this is a fun place to be. This is a build role, not a caretaking role — you'll shape the program, the team, and the standard the industry gets measured against. When you apply, tell us why you want this job specifically. We're far more interested in that than in a perfectly matched resume.

This is a remote role, but candidates must be located in the United States and able to work EST hours. 10% travel requirement is anticipated.

The pay range is inclusive of base salary plus any applicable bonuses or commissions.

Total compensation pay range (annual salary):
$100,000—$120,000 USD

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About the job
Apply before
Nov 04, 2026
Posted on
Sep 05, 2026
Job type
Full Time
Experience level
Manager Senior

Salary

Salary: $100K – $120K per year

Experience

6 years minimum

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Implementation Customer Onboarding SaaS Onboarding Customer Success Management Onboarding Management Customer Onboarding Manager Senior Manager Customer Success Sr. Manager Of Customer Success Client Onboarding Manager

Skills
SaaS Payments Digital Payments AI Automation Data Migration Project Management ERP Fund Accounting Vertical SaaS SaaS Onboarding Implementation Team Leadership Coaching Product Adoption Payments Utilization Digital Workflows Account Activation Customer Success Association Management

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About Enumerate

Learn more about Enumerate and their company culture.

View company profile

What started in 1985 as a small venture has evolved into Enumerate, a pioneering software company dedicated to revolutionizing community management. Founded by a passionate team aiming to streamline the complex processes faced by property management companies and community associations, Enumerate has transformed the way these organizations operate. With over three decades of experience, we specialize in providing cutting-edge software solutions that cater to the diverse needs of our clients.

Enumerate's innovative platform encompasses a comprehensive suite of tools designed for accounting, payments, operations management, and resident engagement. We pride ourselves on creating a user-friendly experience that not only simplifies workflows but also enhances communication amongst community members. Our mission is to alleviate the burdens of property management, empowering our clients to foster robust and vibrant communities. As we continue to grow, we remain committed to our core values of excellence and customer service, ensuring that our solutions evolve to meet the ever-changing demands of the industry.

Apply now
Job expired?

Please let Enumerate know you found this job on Himalayas. This helps us grow!
Apply now

About the job
Apply before
Nov 04, 2026
Posted on
Sep 05, 2026
Job type
Full Time
Experience level
Manager Senior

Salary

Salary: $100K – $120K per year

Experience

6 years minimum

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Implementation Customer Onboarding SaaS Onboarding Customer Success Management Onboarding Management Customer Onboarding Manager Senior Manager Customer Success Sr. Manager Of Customer Success Client Onboarding Manager

Skills
SaaS Payments Digital Payments AI Automation Data Migration Project Management ERP Fund Accounting Vertical SaaS SaaS Onboarding Implementation Team Leadership Coaching Product Adoption Payments Utilization Digital Workflows Account Activation Customer Success Association Management

Browse similar jobs
Remote Manager Implementation Jobs Remote Full Time Implementation Jobs Remote Manager Implementation Jobs in United States Remote Full Time Jobs in United States Remote Implementation Jobs in United States

Claim this profile EN Enumerate

Company size

51-200 employees

Founded in

1985

Chief executive officer

Mike Hardy

Markets
PropTech Property Management Software Community Management Accounting Software Resident Engagement Tools Payment Solutions SaaS Workflow Automation Software Development

Employees live in
United States

View company profile

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