Learning Experience Designer

Full Time
Closing Date: 30 Sept 2026

Location: Remote (timezone: UTC -1 to UTC +5).
Compensation: Peek benchmarks annual salary based on market ranges per jurisdiction. To learn the hiring ranges for this position, please review the Application Instructions below.

The Role
Division: Delivery

Team: Training & Support; Meet the Peek Team.
Travel: up to 20% travel per annum
Working Day: Flexible working hours throughout the week. Daily collective overlapping hours are 11:00-16:00 UTC. Our Full Time work week is approximately 40 hours.

The Learning Experience Designer (LXD) plays a critical role in improving partner and customer capability, confidence and product adoption through exceptional learning experiences.

Working as part of the Partner & Customer Enablement team, you will lead and drive the end to end learning experience from learner research and discovery through to design evaluation and continuous improvement ensuring learning evolves alongside our software and our user needs. You'll translate subject matter expert (SME) authored content into engaging, learner-centred experiences that make technical concepts simple, accessible and easy to apply.

Working closely with the Head of Partner and Customer Enablement, Partner and Customer Enablement Leads, Product teams, Clinical Leads, Partnership teams and our Learning Platform Specialist, you'll design scalable learning solutions that support onboarding, product adoption and ongoing capability development. Success in this role means creating learning experiences that measurably improve learner confidence, customer adoption and organisation outcomes, while establishing high standards for learning quality, governance and continuous improvement across our learning ecosystem.

Peek’s staff are distributed internationally around the globe and our customers and software users operate and deliver programmes in multiple countries. Travel to programmes using Peek in different countries will be part of the role (in line with Peek’s Travel Safety Policy).
Responsibilities and Attributes

The key responsibilities of the role are:

- Design engaging digital, blended and face-to-face learning experiences - including learner journeys, onboarding programmes, certification pathways, assessments and supporting resources - that improve user capability, confidence and product adoption. Exploring and responsibly apply AI-assisted learning design to improve quality, efficiency and content operations

- Design the learner experience from technical and SME authored content, defining the learning journey and approaches as source assets ready for hand over to instructional design and digital development.
Align learning journeys with strategic enablement models e.g. Trainer of Trainers & Partner as Trainer, with the Head of Partner and Customer Enablement and develop internal enablement resources that build capability across our teams.

- Apply evidence-based learning experience design principles, adult learning theory e.g. Knowles, Kolb, ADDIE and accessibility standards e.g. WCAG to create engaging and inclusive learning.
Design and develop inclusive, multilingual learning for global audiences, adapting content with support from translation services to meet different levels of literacy, digital literacy, English language proficiency and cultural context.

- Conduct learner research, needs analysis and skills gap analysis to inform learning design decisions, aligning research methods, frameworks and best practices with product design colleagues.

- Define measurable learning outcomes and use learner analytics, evaluation frameworks and customer feedback to continuously improve learning effectiveness and product adoption.

- Audit learning content and ecosystems and develop standards, templates, frameworks and governance processes that improve information architecture, content quality, consistency, discoverability and scalability.

- Partner with SMEs and cross-functional stakeholders to fa