Operations & Client Coordination Specialist

This is a remote position.
Operations & Client Coordination Specialist
Remote | Philippines
Full-Time, Php 40,000 – 50,000/month FIXED

Morning Shift (AU Time)

HMO Included

If you are a highly organized, "backbone" administrative professional who thrives on keeping a complex engine running smoothly—keep reading.

This isn’t a passive, data-entry role. This is a high-stakes coordination position for an Australian leader in essential building services. You will be the "air traffic controller" for a busy team, ensuring that every electrical, fire, and safety service is scheduled, tracked, and closed out with precision.

Why This Is a Dream Job

You’ll be working directly with an Australian owned and operated essential services business who:

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Values Filipino Talent: Has a long, successful history of working with offshore team members and treats them as core, integrated partners.

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Provides Industry Stability: Operates in the essential building services sector (Electrical, Fire, Test & Tag)—work that is always in demand.

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Communicates with Clarity: Provides clear systems and expectations—no guesswork or "fire drills."

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Invests in Your Health: Offers HMO coverage from day one to ensure you and your family are protected.

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Offers the Perfect Schedule: Work Australian business hours (early finish PHT) and get your afternoons back.

What You’ll Be Owning

This is a senior-level coordination role where you own the lifecycle of a job—from scheduling to portal compliance. You’ll take the lead on:

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AroFlo Job Management: Leading job creation via optimized schedule extracts, ensuring high-level data integrity within the system.

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Schedule & Dispatch Coordination: Managing the calendars for field technicians to ensure maximum coverage and zero missed appointments.

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Dynamic Prioritization: Amending your workflow throughout the day based on incoming client calls or shifting departmental needs.

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Client Communication & Inquiry: Responding promptly to client queries and resolving issues professionally across email, phone, and chat.

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Portal Management: Documenting and tracking job completions and ensuring specific client portals are updated in real-time.

- ​ Operational Support: Participating in daily huddles to address priorities and providing ad-hoc support such as report generation.

Requirements
This Role Is a Great Fit If You

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Have 3–5 Years of Experience: Specifically within a trade, maintenance, or service industry environment.

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Are Detail-Obsessed: You hate "loose ends" and have a natural urge to document and track everything.

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Communicate with Authority: You can hold your own in professional conversations with Australian business owners and technicians.

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Are Tech-Savvy: You pick up new software quickly and are proficient in Microsoft 365.

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Have a "Backbone": You are comfortable following up firmly with stakeholders to ensure tasks are completed.

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Are Reliable: You are ready to start your day at 5:30 AM PHT and have a stable home-office setup.

Bonus Points If You

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Have experience in the building services, construction, or maintenance industry.

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Have worked with Australian clients previously and understand the local culture/slang.

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Have experience using Field Service Management software (e.g., Simpro, AroFlo, or ServiceM8, Tradify).

Tools You’ll Use

- Field Service Management (FSM) Software

- Microsoft 365 (Outlook, Teams, Excel)

- MS Teams (Internal communication)

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Go to (external communication; phone system)

Hours, Pay, and Stability

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Full-time: 40 hours per week.

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Schedule: Monday to Friday, 8:30 AM – 4:30 PM TAS (5:30 AM – 1:30 PM PHT).

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Salary: Php 40,000 – 55,000 fixed monthly rate (based on experience).

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Stability: Long-term, permanent role with a established company looking to expand their PH team.

What Success Looks Like After 60–90 days:

- Field technicians are arriving at sites with all necessary information and zero scheduling conflicts.

- The backlog of administrative service reports is cleared and kept up-to-date daily.

- Clients recognize you as the "go-to" person for status updates on their building services.

- The AU management team feels a significant "weight off their shoulders" regarding day-to-day coordination.

Benefits

Final Word

If you’ve ever thought: “I am a top-tier coordinator who knows how to run a tight ship—I just want a company that respects my expertise and provides a stable, long-term home.” This is that role. Let’s build long-term success—together.

Originally posted on Himalayas