Operations Associate - Fresher (WFH)

About the job:
Key responsibilities

1. Order Fulfilment & Booking Operations

Process customer orders accurately and promptly, verify ticket availability, confirm bookings through supplier portals, and ensure timely voucher delivery. Monitor pending and failed orders, resolve booking issues, and manage amendments, cancellations, and refunds according to Tripowa's operational policies.

2. Product Listing & Content Management

Create and update attraction tickets, tours, activities, and travel packages on Tripowa. Prepare accurate product descriptions, highlights, inclusions, exclusions, FAQs, and booking instructions. Verify supplier information, maintain SEO standards, upload images, and ensure all listings contain complete, accurate, and updated information.

3. Pricing & Inventory Management

Update product prices using supplier rates and approved profit margins. Monitor price changes, promotional offers, and inventory availability. Verify selling prices, correct pricing discrepancies, maintain accurate product variants, and ensure all listings reflect current rates and availability while meeting Tripowa's pricing policies.

4. Supplier Coordination

Communicate with suppliers to confirm bookings, verify availability, obtain updated rates, and resolve operational issues. Follow up on pending confirmations, incorrect vouchers, and booking failures. Maintain accurate supplier records, document communications, and escalate unresolved issues that could affect customer bookings or operational efficiency.

5. Quality Control & Platform Maintenance

Review product listings, pricing, booking instructions, and ticket delivery information for accuracy. Identify outdated content, incorrect details, and technical issues. Ensure supplier information matches platform listings, maintain accurate operational records, and report discrepancies affecting product availability, order processing, or customer experience.

6. Night Shift Operations & Handover

Monitor incoming orders, prioritise urgent bookings, and manage pending confirmations throughout the night shift. Resolve operational issues independently where possible and escalate critical cases appropriately. Maintain records of completed tasks, pending bookings, and supplier updates, ensuring a clear handover to the day operations team.

Who can apply:

Only those candidates can apply who:

Salary:
₹ 3,00,000 - 3,90,000 /year

Experience:
No experience required

Deadline:
2026-11-29 23:59:59

Skills required:
English Proficiency (Spoken), English Proficiency (Written) and Google Sheets

Other Requirements:
- 1. Freshers and candidates with relevant operations, e-commerce, or travel industry experience may apply.
- 2. Strong attention to detail and accuracy in order processing, product listings, and pricing.
- 3. Basic knowledge of Excel, Google Sheets, and web-based platforms.
- 4. Good numerical skills for pricing calculations and profit margin verification.
- 5. Ability to multitask, meet deadlines, and work independently during night shifts.
- 6. Willingness to learn booking portals, ticketing systems, and product management tools.
- 7. Must be comfortable working night shifts and following a fixed shift schedule.

About Company:
Tech startup that's revolutionizing travel with AI brilliance. We're a dynamic fusion of tech gurus, digital marketing innovators, and creative trailblazers, dedicated to making global travel accessible, unforgettable, and affordable. Unleash your creativity, fuel transformative experiences, and grow limitlessly in our collaborative hub. At Tripowa, every idea propels us forward, blending technology with the art of travel. Join us, and redefine the way the world explores - be a part of the journey, be a part of the change, be Tripowa.