Customer Service Associate - Fresher (WFH)

About the job:
We are looking for responsible, detail-oriented, and tech-savvy Operations & Customer Support Executives to support our US-based event ticketing operations. The role includes a mix of customer support and operational work.

A. Key responsibilities:

1. Customer support through phone, email, and text

2. Data entry and event information updates

3. Google Sheets/Excel and basic administrative work

4. Checking and proofreading information for accuracy

5. Communicating with clients/event organizers when required

6. Facebook/social media updates and basic Canva work

7. Assisting with payment disputes/chargebacks

8. Cross-checking another team member's work for accuracy

B. Work schedule:

1. This role requires a flexible 8-hour evening/overnight shift based on business and team coverage requirements.

2. Typical shifts may include:

4:00 PM - 12:00 midnight IST (not flexible)

12:00 midnight - 8:00 AM IST (flexible)

3. Candidates must be comfortable with both shift timings and available to work weekends and Indian public holidays when scheduled.

Who can apply:

Only those candidates can apply who:

Salary:
₹ 2,40,000 - 4,20,000 /year

Experience:
No experience required

Deadline:
2026-11-20 23:59:59

Skills required:
MS-Office, Attention to Detail, Typing, MS-Excel, Computer skills, English Proficiency (Spoken), English Proficiency (Written) and Self-learning

Other Requirements:
- A. What we're looking for:
- 1. Excellent spoken and written English
- 2. Strong attention to detail and accuracy
- 3. Good computer and typing skills
- 4. Comfortable speaking with US customers on the phone
- 5. Familiar with Gmail, Google Sheets/Excel, and basic social media
- 6. Able to learn new software and procedures quickly
- 7. Reliable computer, high-speed internet, and a quiet environment for calls
- 8. Experience in customer service, BPO, virtual assistance, data entry, back-office operations, or similar roles is preferred.
- 9. Freshers with strong communication and computer skills are also welcome.
- B. Selection Process:
- 1. Shortlisted candidates will complete a short practical assessment followed by an interview.
- 2.

Please apply only if you are comfortable with customer communication by phone/email/text, operational/data-entry work, and flexible evening/overnight shifts.
- 3. Compensation may be negotiable for particularly strong candidates.
- 4. After probation, salary will be reviewed based on performance, skills, reliability, and the level of responsibility you can handle, with strong growth potential for high performers.

About Company:
Avenue streamlines event discovery, creation, ticketing, and management. We are an innovative, tech-driven company focused on making event ticketing fun again!