Customer Service Associate - Fresher (WFH)

About the job:
We are hiring a 'Customer Success Executive (Fresher)' to support customer onboarding, engagement, retention, and satisfaction. The role focuses on resolving customer queries, driving product adoption, collecting feedback, and identifying upsell opportunities while ensuring an excellent customer experience.

This position is ideal for fresh graduates who have strong communication skills, are customer-centric, and are eager to learn SaaS/product support environments.

Key Responsibilities (KRAs):

A. Customer Retention & Proactive Engagement:

1. Respond to customer queries via calls, chat, and email on time

2. Proactively engage customers to ensure smooth product usage

3. Share product updates, announcements, and feature releases with customers

4. Collect feedback and ensure concerns are tracked and resolved

B. Customer Onboarding & Feature Adoption:

1. Assist customers with onboarding and account setup

2. Conduct product walkthroughs, training sessions, and tutorials

3. Help customers understand features and best practices

4. Support demo account setup and configuration

C. Support & Issue Resolution:

1. Handle support tickets and troubleshoot issues

2. Coordinate with product/tech teams for escalations

3. Ensure faster resolution and first-contact closure whenever possible

4. Maintain detailed ticket documentation

D. Upselling & Cross-Selling Support:

1. Identify customer needs and potential upgrade opportunities

2. Generate qualified leads for the customer success/sales team

3. Share relevant product features that add value to customers

E. Product & Domain Knowledge:

1. Quickly learn product features and workflows

2. Stay updated on new releases and enhancements

3. Act as a trusted advisor to customers

Who can apply:

Only those candidates can apply who:

Salary:
₹ 2,00,000 - 2,40,000 /year

Experience:
No experience required

Deadline:
2026-11-08 23:59:59

Other perks:
5 days a week

Skills required:
Client Interaction and Coordination

Other Requirements:
- 1. Freshers looking to start a career in customer success.
- 2. Candidates with a customer-first mindset and eagerness to learn

About Company:
Klimb is a modern recruiting software built to create extraordinary recruiting experiences for candidates, recruiters, management & employees. Our mission is simple, create a recruiting software that's so easy to use & affordable, that every recruiter can switch from Excel. We have found our product-market fit, have paying customers who vouch for us, and now, we are aiming to scale. Klimb was born with the vision to solve unaddressed problems in talent acquisition. It currently powers PAN India talent acquisition for companies such as CarDekho & Magicbricks. Our software enables recruiting in more than 150 locations including tier 2 cities. Our largest clients have up to 10,000 employees and they hire over 2000 candidates each year.