Customer Relationship Associate - Freshers - Fresher (WFH)

About the job:

Location: Bengaluru (Bellandur) | In-office

Experience: 0-1+ year of experience in Customer Support (Freshers welcome to apply)

Salary: 3,20,000 3,50,000 Per Annum (+25,000 35,000 Variable)

Benefits: One-way cab facility (up to 15 km), 10,000 Joining Bonus

About the Job:

We are looking for an enthusiastic Customer Support Specialist to deliver exceptional service and support to our users.

This role is a fantastic opportunity for high-intent freshers and early-career professionals looking to kickstart their career in a global environment.

The primary focus is to address inquiries, resolve technical issues, and ensure high customer satisfaction through meaningful, helpful conversations.

Key Responsibilities:
- Engage with customers to address inquiries, resolve issues, and ensure a seamless experience.
- Provide technical support and execute troubleshooting tasks effectively.
- Analyze customer feedback and problem-solve proactively to improve the support lifecycle.
- Maintain a high standard of communication and rapport to build trust with users.
- Track and report daily support metrics to ensure consistent delivery and service quality.
- Adapt quickly to customer needs and work collaboratively to meet performance targets.

Requirements:
- Freshers are highly encouraged to apply; prior experience in support or fast-paced environments is a plus.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and a natural drive to ensure customer satisfaction.
- Good analytical and problem-solving abilities to handle customer concerns effectively.
- Ability to work in a structured, full-time, on-site environment.
- Minimum qualification: Graduate (Bachelor's degree in any relevant field).

Who can apply:

Only those candidates can apply who:

Salary:
Competitive salary

Experience:
No experience required

Deadline:
2035-01-01 00:00:00