Nurse, Individualized Care

Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of information and consulting, research and patient care to internal business units and external customers.

Individualized Care provides care that is planned to meet the particular needs of an individual patient.

Job Summary

The Virtual Injection Training Nurse, Individualized Care promotes high-quality patient care and treatment through patient education. With a focus on the products and treatments of a small number of pharmaceutical clients, the Nurse receives inbound calls from patients and schedules outbound calls for patients who have begun treatment with one or more of the client’s products. The Nurse educates patients on their treatments and disease states, refers patients to a variety of additional services, and reports adverse events in accordance with FDA and client requirements. The Nurse also schedules and conducts virtual injection training via Zoom with enrolled patients and/or caregivers.

Responsibilities

- Work closely with consumers, healthcare providers (HCPs), and Sonexus Health reimbursement team.

- Responsible for meeting the newly identified patient/s over the phone to provide education on the drug, disease process, genetic and lab testing, support services provided by the manufacturer and schedule and conduct virtual injection training via Zoom.

- Refers patients to additional services in order to improve their treatment experiences, based on lists of referral organizations approved by each client. Assists patients in accessing services such as alternate funding and support groups by providing information to patients.

- In accordance with FDA regulations and client requirements, records adverse events for treatments and answers patient questions regarding the events. Completes documentation using the client-preferred reporting system and submits it to the client’s Drug Safety department.

- Provide identification, intake, documentation and submission of all reported Product Complaints, per the manufacturer guidelines using the client-preferred reporting system and submits it to the client’s Drug Safety department.

- Responsible for addressing Medical Information inquiries from consumers, healthcare providers (HCPs) and other entities, including but not limited to, requests for product information, inquiries about side effects, guidelines for appropriate use of the product, etc.

- Schedules outbound welcome calls and follow-up calls to patients, and leaves voicemail messages when patients are unavailable. Effectively manages both scheduled outbound calls and inbound call queue.

- Meets regularly with Supervisor, Individualized Care and/or Senior Nurse, Individualized Care to discuss feedback from call monitoring and quality reviews of adverse event documentation. Discusses progress on productivity and quality goals including number of calls completed, call quality, document quality, and time requirements.

- Upon the client’s introduction of new treatments, participates in trainings in order to gain an understanding of the treatments.

- Responsible for maintaining HIPAA guidelines.

- Responsible for adhering to program guidelines for appropriate escalation of calls/correspondence to Manager of Clinical Operations.

- Must adhere to strict guidelines regarding the protection of proprietary educational materials and product information that may be printed or available via email, websites, or other electronic means, provided by the manufacturer.

Qualifications

- Registered Nurse that has no license restrictions

- 5 years Medical/Surgical experience-hospital or clinical preferred

- Previous pharmaceutical experience preferred

- Experience with Microsoft Office products

- Superior communication skills to include verbal and written

- Must have excellent computer skills and utilize technology for webinars

- Must be able to work collaboratively; team focused

- Excellent organizati