Medical Front Desk / Admin Assistant

This is a remote position.
Our client is looking for a skilled and organized Medical Front Desk / Admin Assistant to support their medical practice. This position is ideal for someone who thrives in a fast-paced, independent role and possesses excellent customer service and administrative skills. The practice is well-known for its commitment to providing top-tier care and a supportive work environment, making it a great opportunity for professionals looking to contribute to meaningful healthcare services. Responsibilities:
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Answer inbound calls and emails professionally, ensuring patient queries are handled promptly.

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Schedule, reschedule, and confirm appointments efficiently.

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Respond to patient messages across multiple channels (phone, text, patient portal, email).

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Prepare patient charts before appointments, ensuring all information is up-to-date.

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Upload scribe notes, lab results, patient handouts, and care plans into the system.

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Order and schedule lab tests according to provider instructions.

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Assist with prescribing workflows and coordinate with pharmacies to fulfill patient prescriptions.

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Provide service estimates and process patient payments as needed.

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Conduct post-visit clarity calls to ensure patient satisfaction.

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Lead discovery calls with prospective patients to provide necessary information.

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Respond to prospect inquiries via email, phone, and social media.

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Create patient education materials and Canva graphics to enhance patient experience.

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Receive and send faxes and coordinate patient referrals.

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Troubleshoot basic phone, EMR, and scheduling issues to ensure smooth operations.

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Support in-office clinic workflows as needed.

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Assist the medical team with administrative and operational tasks as required.

Requirements

Requirements:
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Strong organizational skills and attention to detail.

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Ability to work independently with minimal supervision.

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Excellent problem-solving and customer service skills.

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Professional, positive, and solution-oriented attitude.

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Outstanding time management and task prioritization abilities.

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Excellent communication skills, both written and verbal.

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Strict adherence to confidentiality and HIPAA standards.

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Ability to handle multiple tasks simultaneously while maintaining high accuracy.

Qualifications:
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Experience with Cyrbil EHR, RingCentral, and Google Suite is preferred.

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Previous experience in a medical front desk or administrative role is a plus.

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Ability to adapt and be cross-trained in various tasks within the practice.

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Proven ability to manage administrative duties while providing excellent customer service.

Benefits

- Part-time position

- 100% remote work

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Access to continuous learning and professional development

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Opportunity to make a meaningful impact on a growing medical practice

Originally posted on Himalayas