Loss Mitigation Manager- Remote

Overview

The Loss Mitigation Manager is responsible for the leadership, oversight, and performance of an assigned Loss Mitigation functional area, including Underwriting or Closing. This position manages a large and complex loss mitigation pipeline, ensuring timely borrower assistance, regulatory compliance, investor adherence, quality performance, and achievement of service level objectives. The manager is accountable for operational results across a substantial portfolio of active loss mitigation activities and is responsible for balancing productivity, borrower outcomes, client requirements, and risk management. The role serves as a subject matter expert across all Loss Mitigation programs and solutions.
Responsibilities
Operational Management

- Lead and manage an assigned Loss Mitigation function, including Underwriting or Closing.

- Ensure achievement of productivity, quality, cycle time, and service level expectations.

- Monitor pipeline performance and address process bottlenecks to improve operational efficiency.

- Manage escalated borrower, client, investor, and operational issues.

Loss Mitigation Expertise

- Maintain advanced knowledge of all Loss Mitigation products and programs, including:
- Loan Modifications

- Deferrals

- Partial Claims

- Repayment Plans

- FHA, VA, USDA, GSE, and proprietary retention solutions

- Provide guidance on complex eligibility, decisioning, documentation, and execution requirements.

- Support implementation of new investor products, regulatory requirements, and business initiatives.

Compliance, Risk, and Quality

- Ensure compliance with investor, insurer, client, federal, state, and company requirements.

- Partner with Compliance, Risk, and Quality teams to address audit findings and process improvements.

- Monitor quality performance and implement corrective action plans when needed.

- Establish and maintain operational controls designed to mitigate risk.

Process Improvement & Strategic Initiatives

- Identify opportunities to improve efficiency, borrower experience, and operational effectiveness.

- Participate in system enhancements, automation initiatives, testing efforts, and process redesign.

- Utilize performance reporting and analytics to drive operational improvements.

- Assist in developing policies, procedures, and operational standards.

Leadership & People Development

- Manage supervisors, team leaders, and/or individual contributors.

- Coach and develop employees to maximize performance and career growth.

- Build bench strength and succession plans within the department.

- Foster a culture of accountability, collaboration, and continuous improvement.

- All other duties as assigned.

Qualifications

- High School Diploma or equivalent required.

- 7+ years of mortgage servicing or Loss Mitigation experience.

- 5+ years of leadership experience.

- Demonstrated expertise in loss mitigation underwriting, closing, or execution functions.

- Comprehensive knowledge of investor and insurer programs, including FHA, VA, USDA, Fannie Mae, Freddie Mac, and proprietary products.

- Advanced Loss Mitigation subject matter expertise.

- Strong understanding of regulatory and compliance requirements.

- Demonstrated leadership and coaching skills.

- Strong analytical and problem-solving abilities.

- Excellent communication and stakeholder management skills.

- Ability to manage complex operational issues and drive results.

Desired Skills and Qualifications
- Experience implementing operational or technology initiatives preferred.

Total Rewards

LoanCare ’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

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Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance

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Time Off: Paid holidays, vacation, and sick leave

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Retirement & Investment: Fidelity National Financial