Product Manager

Product Manager

VA Loan Guaranty (LGY) Program | Full-Time W-2 | Fully Remote (U.S.)
The Problem We're Hiring You to Solve

Every month, your product decisions reach Veterans buying homes, the lenders who close their loans, the servicers who manage them, and the VA staff who stand behind the guaranty.

We are hiring a Product Manager for the modernization of the VA Loan Guaranty (LGY) technology portfolio. The job is translation under pressure: statute, policy, and a sprawling stakeholder ecosystem on one side, a backlog that ships to production every 30 days on the other, while a 20-year-old legacy platform keeps running until the modern one replaces it. If you can hold the Veteran, the lender, and the regulation in your head at the same time, keep reading.
The Opportunity

Most product roles let you invent demand. This one hands you something rarer: a product whose demand is guaranteed by law, which means every ounce of product discipline goes into making the experience better instead of making the funnel bigger.

The LGY portfolio spans the loan guaranty lifecycle: origination-adjacent workflows, servicing oversight and loss mitigation, claims, housing grants, and analytics. The modern platform is Salesforce-centered and configuration-first, supplemented by serverless capabilities in a government cloud. Users include VA program staff and thousands of external lender and servicer users.

The rhythm is fast and formal. Business needs enter through an intake process that produces an executable plan, with refined scope and level of effort, in days. Development runs on a monthly release cadence with an explicit quality bar: acceptance criteria sharp enough to support automated testing, defect detection above 95% before user acceptance testing, and accessibility built into every story. Your requirements are the first link in that quality chain.

You will partner with an Enterprise Solution Architect who owns the designs, an Engineering Lead who owns delivery, and a DevSecOps Lead who owns the platform. You own what gets built, in what order, and why.
What You'll Own

- The backlog as an instrument of the mission. Turn business needs and policy changes into refined, traceable user stories with acceptance criteria precise enough that engineers build the right thing and testers can automate against it.

- Intake to executable plan, fast. Drive new needs from raw business intent to a scoped, estimated, committed plan in days, working shoulder to shoulder with architecture and engineering.

- The roadmap across the portfolio. Sequence modernization, sustainment, and legacy decommissioning, and keep the roadmap credible enough that the customer plans against it.

- A stakeholder ecosystem, not a stakeholder. Balance VA program officials, field staff, and external lender and servicer users whose interests do not always align.

- Value in every release. Own prioritization so every 30-day release ships something stakeholders can name, and coordinate user acceptance testing that runs smoothly because the criteria were right from the start.

- The configure-versus-customize conversation. The program mandates configuration-first solutions. You represent the business value side of those tradeoffs and know when to fight for a custom exception.

- Decisions informed by data. Ground prioritization in analytics, usage, and operational metrics, and push for instrumentation where it does not exist yet.

- The transition experience. As functions move from legacy to modern, sequence the change so lenders, servicers, and VA staff are brought along rather than surprised.

AI-Native Product Management

AI is part of how PhoenixTeam works, and product management may have more to gain from it than any other discipline on the program.

We are looking for someone who already uses AI tools as a working part of their practice: analyzing policy and regulation changes to extract requirements impacts in hours instead of weeks, drafting and stress-testing us