Lloyds Technical Operations Manager

Role: Lloyds Technical Operations Manager

Location: UK – Remote

Reports to: Head of Technical Accounting

Type: Full-Time

Augment Risk is a global capital risk solutions intermediary, partnering with clients to structure and place innovative solutions. We specialize in bespoke risk transfer strategies, leveraging deep expertise across geographies and disciplines, including Structured Reinsurance, MGA, ILS, Legacy, Parametric, and Captives. Our trusted, boutique approach combines agility, transparency, and creative thinking to deliver optimal outcomes for our clients.

About the Role:

Augment Risk is seeking a Lloyds Technical Operations Manager to bring deep practicalexpertisein the processing, controls, and market practicesrequiredforLloydsbusiness. The role will be the internal authority on howLloydsbusiness should be set up, processed,monitored, and reconciled, while improving the experience for clients, markets, and internal deal teams.

Role purpose:

Own the operational integrity of Lloyds business across the placement and servicing lifecycle. Ensure that data, documentation, identifiers, processing steps, and financial flows are complete,accurate, and aligned withLloydsmarket requirements.

Key responsibilities:

- Serve as Augment's subject-matter expert forLloydsmarket processing, including UMRs, premium and claims processing, market messaging, bureau practices, and related controls.

- Review newLloydsplacements for operational readiness,identifyingmissing data, incomplete documentation, process dependencies, and execution risks before they create downstream issues.

- Coordinate theaccuratesetup and ongoing servicing of Lloyds contracts, endorsements, premium movements, claims movements, and bordereaux.

- Work closely withbroking, Client Solutions, Wordings, Legal and Compliance, Technical Accounting, and external market counterparts to resolve exceptions quickly.

- Own reconciliations, exception management, and root-cause analysis for Lloyds operational breaks; drive issuesthrough toresolution.

- Create clear process standards, checklists, controls, and training soLloydsexpertiseis embedded in the organization rather than held by one individual.

- Advise leadership on Lloyds operational implications of new products, client structures, delegated authorities, and systems changes.

- Help design scalable workflows and data requirements that can be supported by automation without weakening market or regulatory discipline.

Required experience and capabilities:

- 7+ years of hands-onLloydsmarket operations experience in a Lloyds broker, managing agent,coverholder, insurer, or specialist service provider.

- Demonstrable knowledge of Lloyds processing and servicing workflows, including UMR administration, premium and claims movements, bordereaux, and settlement or reconciliation practices.

- Strong command of operational controls, documentation requirements, and the practical relationships between broker, carrier, managing agent, and market processes.

- Ability to investigate exceptions, distinguish root cause fromsymptom, and lead resolution across internal and external stakeholders.

- Clear written communication and a pragmatic, service-oriented approach.

Preferred experience:

- Experience spanning both broker and market-side operations.

- Experience with delegated authority, binders, specialty reinsurance, or complex international programs.

- Exposure to process automation, workflow design, data quality, or system implementation.

What success looks like:

- Lloydsbusiness is operationally ready at placement and processed consistently thereafter.

- Exceptions are visible early, owned decisively, and resolved with fewer client or market escalations.

- The business has durable Lloyds operating standards and less key-person dependency.

Why Join Us:

We offer competitive compensation packages, including base salary, performance-related bonuses, and equity participation.

We will provid