Claims Operations Manager

Role: Claims Operations Manager

Location: UK– Remote

Reports to:COO

Type:Full-Time

Augment Risk is a global capital risk solutions intermediary, partnering with clients to structure and place innovative solutions. We specialize in bespoke risk transfer strategies, leveraging deep expertise across geographies and disciplines, including Structured Reinsurance, MGA, ILS, Legacy, Parametric, and Captives. Our trusted, boutique approach combines agility, transparency, and creative thinking to deliver optimal outcomes for our clients.

About the Role:

Reinsurance claims servicing and operations

Augment Risk is building a capital solutions and trading platform that brings greater speed, transparency, and execution quality to reinsurance. We are seeking a Claims Operations Manager toestablishand run a disciplined claims-servicing capability across our reinsurance portfolio. This is a hands-on operational role for someone who can bring order, responsiveness, and strong controls to a growing business.

Role purpose:

Own the end-to-end claims operations process after notification, ensuring that client, market, broker, technical accounting, and wordings stakeholders haveaccurateinformation, clear ownership, andtimelyfollow-through.

Key responsibilities:

- Establish and operate the claims intake, triage, tracking, and escalation process across treaty and delegated authority reinsurance business.

- Coordinate claims notifications, bordereaux, reserve movements, supporting documentation, and information requests among cedants, reinsurers, fronting carriers, TPAs, and internal teams.

- Maintain a complete and auditable claims register, with clear status, ownership, financial movements, next actions, and escalation triggers.

- Monitor reporting and payment obligations; work with Technical Accounting and Treasury to supportaccurateandtimelyclaims settlement.

- Lead operational problem-solving on aged claims, missing data, disputed items, and late responses; escalate commercial, coverage, or conduct issues appropriately.

- Partner with Wordings, Legal and Compliance, andbroking teamsto ensure claims handling follows contract terms and agreed authorities.

- Produce clear management reporting on claims volumes, ageing, reserves, payment status, exceptions, and recurring root causes.

- Improve processes, controls, and systems as the portfolio scales, including practical use of automation and structured data.

Required experience and capabilities:

- 5+ years of relevant claims operations, claims servicing, or reinsurance claims experience within a broker, insurer, MGA, managing agent, TPA, or reinsurer.

- Strong understanding of claims bordereaux, loss reporting, reserves, settlement workflows, and reinsurance contract administration.

- Ability to coordinate multiple parties and keep complex matters moving without losing detail or accountability.

- Excellent written communication, judgement, organization, and attention to detail.

- Comfort working in a fast-moving environment where processes are being built as well as operated.

Preferred experience

- Experience with Lloyd's and London market claims processes.

- Experience supporting delegated authority, specialty, or complex reinsurance portfolios.

- Familiarity withbroker-management,claims, oraccounting systems and data-led process improvement.

What success looks like

- A reliable single view of all claims and their financial status.

- Clear service standards, ownership, and escalation for every live claim

- Reduced ageing, fewer avoidable exceptions, and stronger confidence from clients and markets.

Why Join Us:

We offer competitive compensation packages, including base salary, performance-related bonuses, and equity participation.

We will provide you with the opportunity to be inventive andinnovative,we love challenging industry norms.

You will work in a multi-disciplinary environment, collaborating closely with talented individuals within a flat s