IT Delivery Manager (Remote - US)

Overview

World Travel Holdings is seeking an experienced, remote IT Delivery Manager to help us deliver innovative solutions that make leisure travel more accessible and fun. This crucial role will oversee and lead a team of business analysts, scrum masters and project managers in a hybrid waterfall/agile process and partner with strategic business partners and technical leaders to bridge the gap between business and technology. The ideal candidate will be an excellent critical and strategic thinker, be a strong team leader, and have a deep understanding of business analysis and project management methodologies, responsibilities, and best practices.
About the Company

World Travel Holdings , headquartered in Fort Lauderdale, FL, is the nation’s largest cruise agency and an award‑winning leisure travel company with nearly 40 travel brands. Through owned brands and private‑label partnerships, we sell cruises, villas, resort day passes, and luxury travel services. With a top-rated franchise, a UK cruise division, and a strong commitment to employee engagement and remote work, World Travel Holdings offers a people-focused culture. Learn more: WorldTravelHoldings.com
Responsibilities

Team Leadership & Management

- Lead and manage a team of business analysts, scrum masters and project managers providing guidance, support, coaching and fostering a collaborative and innovative team environment

- Establish and maintain best practices for requirements gathering, documentation and stakeholder engagement

- Set clear performance expectations and ensure accountability for delivery commitments

- Foster a culture of growth, ownership, accountability, and continuous improvement

- Position yourself and the team as technical and business thought leaders, to drive business outcomes through a deep understanding of technology

- Train, mentor, and support teams in Agile and Waterfall methodologies

Business & Technology Alignment

- Partner with Product, Engineering and business stakeholders to translate strategic objectives into clear, actionable requirements

- Maintain a holistic understanding of business processes, customer journeys, and technical dependencies

- Build a strong understanding of the technical ecosystem, across the front end experiences to the back end services and APIs

- Jira administrator, trainer and champion the adoption of BA tools, including project and technical documentation repositories and knowledge bases

Program Management & Delivery Oversight

- Lead the development and execution of long-range portfolio plans, defining scope, milestones, timelines, and budgets

- Establish governance structures for decision-making, escalation, and reporting

- Oversee resource planning and allocation for project managers, scrum masters, business analysts, and cross-functional delivery teams

- Act as Program Manager across all delivery tracks, managing dependencies, risks, and milestones holistically

- Provide unified program status, risks, and priorities to leadership

- Ensure scope, timeline, and budget adherence for all projects

- Proactively escalate issues and provide solution-oriented recommendations

- Manage projects through the full life cycle: Initiating, Planning, Executing, Monitoring & Controlling, and Closing

- Lead Scrum Masters in effective Agile ceremonies and Project Managers in roadmap delivery

Requirements Management

- Oversee the end-to-end process of gathering, analyzing, and developing business requirements documents and user stories

- Develop and maintain high-quality artifacts including business requirements, acceptance criteria, business process flows and system interaction diagrams

- Ensure requirements reflect scalability, security, quality and usability considerations

- Maintain and improve governance practices and tools (project intake, prioritization, status reporting, retrospectives, planning)

- Perform high level business requirements gathering and assessments early in th