Implementations - Professional II

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Job Title
Implementations - Professional II
About your role:

As an Implementation Professional II supporting Deposit Solutions, you will lead implementation activities for new and existing clients from project kickoff through go-live. You will work directly with clients and internal partners to translate business needs into clear implementation plans, helping deliver consistent outcomes that support client readiness, adoption, and long-term success.

What you'll do:

- Lead implementation projects for Deposit Solutions clients from kickoff through go-live, ensuring milestones, deliverables, and client expectations are clearly defined and managed.

- Partner directly with clients to gather business requirements, document needs, and align implementation plans to operational objectives.

- Apply business analysis techniques, implementation tools, and standard templates to support solution configuration, process documentation, and project execution.

- Provide guidance to clients on implementation activities, dependencies, and readiness requirements to support a successful launch.

- Coordinate with internal stakeholders across project, product, operations, and support teams to resolve issues and keep implementations on schedule.

- Analyze client questions, business challenges, and process gaps to identify practical solutions and recommend next steps.

- Document meeting outcomes, action items, risks, and decisions to maintain project clarity and support timely follow-up.

- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

- 3+ years of experience in direct client, customer, implementation, project coordination, or support roles with responsibility for delivering against timelines and project objectives.

- 3+ years of experience gathering business requirements, documenting workflows, and supporting solution implementation or operational process changes.

- Experience working with financial institution branch front-end functions and processes, including teller, new account, automated teller machine (ATM), bank operations, item processing, or similar areas.

- Experience using Microsoft Office tools to create project documentation, track deliverables, and communicate implementation status.

- Ability to assess business needs, analyze requirements, troubleshoot issues, and communicate recommendations in written and verbal formats.

- Bachelor’s degree in business, finance, accounting, computer science, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

- Experience supporting Deposit Solutions implementations or related financial services platforms.

- Experience working with implementation templates, project plans, and client-facing status reporting.

- Knowledge of client onboarding, go-live readiness, and post-implementation support practices.

- Experience working independently across multiple time-sensitive projects with competing deadlines.

How you'll work:

- This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this