Implementations Manager (MANTL)

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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Serves as the technical and strategic advisor for financial institutions in the configuration of fraud and KYC decisioning workflows. Translates customer’s KYC, operations, and compliance requirements into scalable, automated workflows that drive efficiency and measurable business impact. Operates as a recognized subject matter expert across KYC, KYB, AML, and risk decisioning disciplines, partnering with stakeholders internally and externally to shape scalable, forward-looking approaches to fraud prevention and compliance management. Essential Duties & Responsibilities

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Advise clients on fraud detection and risk strategies: Provide technical and operational guidance to help clients tailor risk decisioning strategies and effectively leverage the platform to detect, fight, and mitigate fraud.

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Configure and document fraud strategy: Configure and provide strategy overview documentation to customers to ensure alignment on decisioning rules.

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Facilitate end-to-end testing of fraud decisioning strategies to validate rule logic, assess performance, and ensure configurations are production-ready before go-live.

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Train and enable clients: Deliver training on KYC platform system, manual review processes, and best practices to ensure clients can effectively operate and manage their fraud detection operations.

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Be a trusted advisor to our clients, utilizing your industry and domain expertise to tailor risk decisioning strategies and recommendations. Each client has unique risk and identity verification standards — you will be providing technical and operational guidance to help them effectively leverage our platform to detect, fight, and mitigate fraud.

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Manage client-facing communication across mature organizations, interfacing with executives, project leads, and operational teams while acting as a customer advocate internally.

Recommended Experience & Education

Minimum Years of Experience

3-5 years in a banking or tech industry role with experience configuring KYC / Credit / Risk decisioning systems.

Education Level

Bachelor’s Degree in Computer Science, Information Systems, Engineering, Mathematics, Economics, Statistics, or a related field; advanced degree preferred.

Knowledge, Skills, & Qualifications
Required

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Prior experience with bank or similar KYC / Credit / Risk decisioning systems (internal or external)

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Technical aptitude to learn quickly, rapidly build product knowledge, and to build configurations; an understanding of web applications (e.g. JSON, XML, etc.) and web services APIs (e.g. SOAP, REST, etc.)

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Hyper-organized with the ability to intelligently prioritize multiple competing projects and multiple streams of internal and external communication

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Excellent verbal and